Great reception on arrival and then all downhill from there. My room had a sloped ceiling in it that was so low when I woke up at night I was close to knocking myself out when I hit my head. I asked after checking in but they couldn’t accommodate a change. The restaurant had a valentine day dinner that was well bellow average, breakfast was so poor din not have plates available to take food and for a hotel with this high of rating they can’t only have nespreso crap capsul coffee.