Pros: Great location close to the airport and all the venues. The hotel being all-inclusive was convenient, with breakfast, lunch, and dinner buffets included. The pool area was really nice, and the beach was beautiful. I also appreciated having lockers available since we arrived early and needed somewhere to store our luggage and change. Cons: Unfortunately, the service and check-in experience were extremely frustrating. We arrived around 9 a.m. and still had to stand in a 15-minute line even though I had pre-checked in. Since check-in wasn’t until 3 p.m., we understood the room might not be ready, but when we asked about early check-in we were told to come back around 1 p.m. After changing and storing our luggage, we went to the pool and later realized we needed a key card to access the beach, which meant standing in another 15–20 minute concierge line. I checked on the room again around 1:30 p.m. and it still wasn’t ready. Around 3:10 p.m. I stood in line again, and the room still wasn’t available. We finally got into a room around 3:45 p.m., only to discover mold covering the walls and ceiling. After another trip downstairs and speaking with a manager, we were eventually switched rooms, but we didn’t get settled until close to 4:30 p.m. We also received a late checkout until 12:30 because of the delays, yet housekeeping knocked at 9 a.m. and came back two more times despite the Do Not Disturb sign. For $300 a night, I expected much better service and organization.

Staff

Slecht geen goede ervaring

Room was not clean, beds were made but toothpaste all over the sink, dead bugs in the curtains

Location

Het inchecken was echt niet te doen, zo traag! De rest was goed….

Firstly, we were given the wrong room, however reception was able to move us to a different room. The rooms are dated but they are clean. The tv doesn’t work for anything, it advises you can mirror your phone to the tv, use Netflix etc, however when asking for advice to get this working, we were notified that it doesn’t actually work. The pool is large and clean and they have a bar at the pool service drinks which is included in your stay if your all inclusive. The drinks weren’t great, so we typically used another bar on site by the pool, which had a lovely seating area, however these drinks are not included with the all inclusive service and everything needs to be purchased. Overall ok if you’re only staying a couple of days. It’s well located

Room was basic. Breakfast buffet was large and had lots of choices. The beach access was nice but the beach side restaurant was expensive.

They were rude.

Os funcionários 5 estrelas todos simpaticos o quarto era razoável pequeno almoço e almoço bom mas o jantar sempre a mesma coisa não variavam

Pool war spitze, Anlage sehr schön und Lage ausgezeichnet - erstes Hotel nach der Abfahrt, ca 10 Minuten zum Flughafen (sehr praktisch) und nach Eivissa sowie Busstation vor der Tür, viele Lokale und Supermärkte nach norden hin fußläufig schnell erreichbar, selbst über den Strand. Zimmer wurde vom Personal toll betreut, Aussicht top, aber in die Jahre gekommen - Bett hart (für uns aber ok), Türen hörte man auch nachts sehr laut (auch unsere, gingen schwer zu), am Gang auch nachts manchmal Geschrei, ist aber auch eben in der Partygegend und Ushuaia zB nicht weit weg (hat uns nicht arg gestört, für manche sogar super, für manche vielleicht nicht akzeptabel, v.a. in der Hauptsaison). Buffets super und relativ viel Auswahl, Kaffee grottenschlecht (dafür Starbucks an der Poolbar, toll, muss man aber bezahlen, zur Info) und als All Inclusive-Hotel (wir hatten Halbpension btw) muss es natürlich bei der Qualität etwas sparen - warme Speisen werden außerdem schnell kalt. Nachspeisen exzellent. Personal aber von der Rezeption über das Restaurant bis zu Pool und Room-Service spitze, großes Lob (speziell an Mano an der Rezeption)! Alles in allem solide bis gut, aber nicht großartig. Auch top bzgl Strand, Nähe zum Flughafen, Area selber, Nähe zu Eivissa für Sightseeing und Flanieren, Nähe zu Formentera. Haben uns gut aufgehoben gefühlt, ist aber sicher nicht für jeden zu empfehlen.

Buon albergo. A volte un poco fastidioso il sorvolare degli aerei, furtuna non sono molti i voli.

Très bien situé À besoin d’être rénové mais l’emplacement compense La plage n’est pas la plus belle mais accessible facilement Nourriture très ordinaire mais variée Parfait pour faire tous les bars à pieds

The hotel was conveniently located near the airport and all the major clubs, which made it perfect for nightlife in Ibiza. However, the downsides were hard to ignore. The bed was extremely uncomfortable, and the hotel requires a cash deposit for almost everything, from a beach towel (10 euros) to even an iron. While you do get the money back upon return, the cash only system is inconvenient and unnecessary.

Kept clean & tidy. No where to get alcohol after the pool closes at 7pm. Room was in decent condition apart from the shower floor & bathroom ceiling was in a state. Friendly staff & good value for money. Would stay again.

I liked the beach and pool

Der erste Eindruck wenn man an die Rezeption kommt, ist eigentlich ganz gut. Die Zimmer und Flure sind eine Katastrophe. Alles wirkt veraltet, dreckig und abgerockt - in den Zimmern selbst fehlen die Türen bei den Schränken (zumindest in unserem Zimmer). Schimmelspuren im Badezimmer, kaputte Türen - vom WC möchte ich gar nicht sprechen. Betten sind einfache Betten mit durchgelegenen Matratzen. Für Party-Urlauber mit Sicherheit ok - aber nicht für den Preis. Für 270 € die Nacht absolut nicht akzeptabel. Wenn man die weiteren Rezenzionen liest, dann merkt man schnell, das ich kein Einzelfall bin.

Lo mejor del hotel el personal. El resto un espanto. Es un hotel de la epoca de Esteso y Pajares. Por lo que cobran por noche es realmente un atraco

When checking in to the hotel, the first room we were assigned was covered in bugs when we entered. I went to reception and they were quick to change our room and placed us on the top floor with a view of the sea which was lovely. Whilst in the second room, the door handle broke and we were trapped inside our room for almost an hour. I attempted to call the hotel number 26 times with no answer. My friend finally managed to get through after nearly 30 calls and we waited for someone to come and let us out. Overall the hotel has good facilities, the pool area and bar is great but the rooms are a bit tired and need a refresh.

Had a good stay !