Rating & Review Keseluruhan Crowne Plaza Niagara Falls NY Riverside by IHG

I only stated there for one night , the location is great and is close to every thing, didnt have a chance to set on the patio since a i waited for 15 minutes for a table and couldnt get one, as far as tge room it self it was clean the bed feels loae and make sounds on every move

Staff was wonderful! Would not hesitate to recommend

Needs renovation!

The hotel only had 1 elevator in operation for all those guests, had to wait a long time for one. I booked my 2 days at $189.00 per night and was charged 322.00 for the first night and 173.00 for the 2nd night, my total bill was a shock to me due to it being over 600.00 dollars. This was a rip off. Never again

Clean,neat.

This hotel was excellent the beds were comfy and very friendly staff. I would recommend this hotel absolutely.

Nasty, needs a serious upgrade. Dingy, carpets were gross, no USB ports, furniture all scratched up. NOT A CROWNE PLAZA at all!

Great hotel, restaurant in property food was amazing

The staff was amazing!!! Highly recommend!!!

The stay overall was good. Sad that we couldn’t get a room overlooking the river. I think there was party or something because it was super loud at night. Breakfast was not that good and overpriced.

The hotel is decent enough

The room was spacious and the bathrrom was great with the large tub. Only one elevator worked and we had the room with a kitchenette but there were no dishes, cups or silverware!

Nice and quiet.

Check in was very easy and the room was clean

The staff were amazing, friendly, and attentive, unfortunately the rooms and facilities have been completely neglected. Beds felt like we were sleeping on springs, room was old, outlets had burn marks, carpet was torn, and bathroom was rusty. One of two elevators was out of service for my entire stay. Staff and guests were sharing an elevator, making it nearly impossible to get on it during peak times. It’s really unfortunate because you can tell the staff were really trying, but clearly management doesn’t care about upkeep of the property. It’s long overdue for a renovation.

Room was great, quite we reserved a suite don't know about standard rooms,close to the Niagara Falls, 10 minute drive, other restaurants, and stores 10 minute drive plenty of parking dont understand the charge for parking thou $10 a night we stayed 3 nights,restaurant on site alittle steep on prices example $8 for small loaf of bread ,big deck in the back very nice inclosed pool located alongside the Niagara River all in all very pleasant stay ,oh one other thing alot of busses came in the middle of the night alot of people checking out in the morning we were on the 8th floor only one elevator was working to aleast 20 minutes waiting to get to the lobby because elevator was stopping at other floors need to check in to that it was a very nice stay we there because it was my wife & i 50th wedding anniversary THANK YOU FOR ARE COMFORT staff was excellent.

Save your money on the restaurant not many choices on menu,short staffed 10 minutes away restaurants not far away

Pool tends to get dirty quickly. Wondering if it gets cleaned daily

I stayed one night it was as expected

Very nice hotel, room with Jacuzzi was excellent. Wife liked breakfast.overall would recommend