Rating & Review Keseluruhan Homewood Suites by Hilton Holyoke-Springfield/North

Convenient

Very easy to get to and to park. Safe parking area. Mall 5 minutes away and lots of food options. Clean, spacious rooms with a full kitchen that included pots and pans as well as basic utensils. They also had a really nice complementary breakfast with lots of fresh fruit as well as warm items served in a really nice breakfast area. Fantastic staff experience as well.

Very nice. Local hotel, just Six Flags. Amazing atmosphere

Excellent personnel, nice breakfast. Mattress a little dated.

Toilet making noise room had a funny smell and left hairs still in the shower so cleaning wasn’t so good

We had a nice comfortable stay.

Front desk staff was friendly and efficient. Location was quiet and easy to access. The free breakfast was okay. We had a room with a kitchenette which had plenty of space, seating, and kitchen items. It was decent for a week’s stay, but there are some areas that need attention: The upholstered living room furniture is past its prime and needs to be replaced, as do the pots and pans that have inside coating that is heavily scratched. Also, glad to see recycle bins on each floor, but disappointed that foam paper plates and plastic utensils were being used for the free breakfast.

good stay

The hotel had a water leak which prevented us from getting the 2 bed room. They graciously gave us each a separate king room.

Staff were very helpful

Staff was awful

We had a very nice stay. The rooms were clean and oversized. A very nice breakfast as well and free parking.

They were able to have the room ready when we arrived. The staff were pleasant and helpful! It was very convenient for us. 3 hours from home, and my daughter graduating - it was great.

I love that this location is so close to the Holyoke mall. The breakfast, coffee all day and pool were nice perks! I just wish the ice machine had worked on our floor but other than that we had a great stay and will be back!

Front desk staff was absolutely amazing! Hotel was clean and my daughter loved the pool. Would definitely stay again!

Natalie and Ricky (morning Chef), made this experience remarkable and perfect. Natalie is a genuinely warm, helpful, and lovely individual who helped with everything we needed. She was warm and inviting and a sheer joy to talk to - please acknowledge her value to this institution. Ricky, (I believe his name!) was so inviting and welcoming and his food was AMAZING. He made our breakfast experience feel like we were being hosted in his home. Spectacular service from all we met - those two were supreme perfection and deserve recognition. The only drawback we found was the hot tub water was not sparkling, and so we did not use it as much as we wanted. Otherwise this was the perfect temporary home for a lovely vacation. Thank you to all the staff we encountered, it made for a lifelong memorable experience.

Staff are super nice

The property was very clean and well taken care of. The room was extremely clean. The kids enjoyed it there. Def be back after six flags.

Good

The staff was helpful and the food was good!