The location . Was going on a coach holiday the following morning from outside the hotel across the road.Did request a room at the front of the hotel so I could see the coach arriving but one was not available.

Where do I start 3 times my card didn’t work which led to my little son crying saying he wanted to leave A man came out his room and I’ve never smelt Anything like it , he said had I eaten at the hotel today , I said no I’m trying to get into my room for the second time , the smell was horrendous Girl on reception didn’t smile once and very rude , the manager was better though My son was actually scared about this hotel and said why don’t we just sleep in the car it’s safer Car park limited to a few spaces , nearby parking but very unsafe , all my visit I was scared I’d come back to no car Southport closes at 9pm , nothing to do whatsoever , awful for a Saturday summers evening When we got back it was noisy as hell but we were too tired to care , I fell asleep before midnight then woke at 2am to loud rock music from adjacent nightclub , this went on till 4am , needless to say this was what time I fell back off to sleep when it went quieter

Walked in and I was the only one at the desk and was seen by a member of staff who made me wait about 5 minutes. Room was clean and fresh. The bath was good and the water was hot. The walls were thin and we could hear tv and children playing next door. Every word was recognisable. It is centrally located but there wasn't a car park space. It is more suitable if you are travelling via public transport. It would be OK if you are spending the night out in Southport but not to stay in.

Pool and gym closed, wasn't advertised it was closed. Room was good and clean, better than expected. In a really good location.

Excellent location ,helpful staff ,free parking for guest's All in all a very pleasant experience

Very friendly and professionel staff

Will be back to stay again soon

Everything you expect. Enjoyed our stay.

Thanks see you again soon

Grand victorian now budget hotel. If you need somewhere to crash that is warm..clean sheets job done. Staff were very helpful and friendly. Our window looked out onto a silly covered in years worth of pigeon poop.

Room was lovely and clean, only thing that ruined it was the noise from the clubs, we we're on the 1st floor right opposite the clubs that went on until after 4am. Would definitely recommend higher floor level next time.

Was better than last stay will see yous again soon

I don't normally write reviews ,but this was a very tired and shabby hotel with lots of updating required,the lift was in bad condition,in fact some guests preferred to use stairs rather than get in the lift,the welcome on arrival wasn't pleasant. Felt sorry for the young receptionist really.there were a few guests in reception area,not having been here before,I asked where the lift was,just got 2 words answer- without even looking at me-Behind you,was the answer,maybe she was having bad day,can't really say. there's a music bar just across from hotel,they played loud music all night ,then around 11pm till 3:30 in morning sounded like a band and crowd got very excitable,making it impossible to sleep,finally managed to doze off around 4am. Having stayed in lots of hotels,I can honestly say,I won't be returning to this one. Sorry for this review,but I'm very tired today,going home for a sleep

Hotel was great close to everything you need

The hotel was cleaned well. I was comfortable . I got a small room. It would have been nice if there was a picture on the wall or something. The staff were helpful too.

This hotel is dilapidated. The staff really doesn't care. There was loud music until 3am. The windows don't open and it was hot. The elevator was very sketch. The only positive was that the beds and towels were clean. Find somewhere else if you can there have to be better options.

We checked in on the 21/7/26 at 17:00 for an over night stay on my daughter’s birthday,we also had my granddaughter age 10 with us. The man behind reception was rude and dismissive he hurriedly pushed a piece of paper towards me barking write yourhome address and sign. He pushed a door key card at me and snapped third floor. I didn’t catch the room number he said so I asked again which room number please? he wrote 317. We called for the lift when it came it smelled awful and there were buttons on the control panel missing broken mirror on one wall and dangerous trip issues with the floor. I was horrified to see the unkempt corridors filthy walls stained and dirty stained carpets. Dead flies above our bedroom door, the room number was missing the 3 just the 17 remained. On entering the room There was a terrible musty smell marks on the bathroom/room Floor, cigarette burn marks on the sides in the bathroom the carpet leading into the barhroom wasn’t fixed down and was a trip hazard. Also ripped carpet by the bed. The room had awful dust around the bed heads and hard surfeses. Due to the smell and the damaged chips in the walls plus one of the doors looked like it was dropped and broken the tiny window wouldn’t open properly. Due to the awful condition of the room this upset my daughter and granddaughter, I tried to ring reception and it just rang out. We had a meal booked so had leave. There wasn’t anyone at reception as we left so I desided to talk when I got back at 8

Parking good clean room didn't have breakfast

I had booked a double standard room for 2 adults and a 3 year old, I was told that most of the bedrooms had a bed settee. However ours didn’t, the receptionist said she could do nothing about it and there wasn’t any cots available nor any other rooms. However another member of staff offered me 3 single duvets 2 to lay on and. 1 for a cover So my bed for 2 nights was on the floor. The hotel Parking was full so I had to pay £12 in a council car park Having paid nearly £500 for 2 nights due to the golf I did expect something a little better than we were presented with not to be teleported back to the 1940s

Sadly, there is not much positive to say about our bed and breakfast stay in a double room at this hotel. We stayed over the Open weekend and you can imagine how increased the room rates were. The hotel is tired, filthy and noisy. The double room is so small, you can't get into the room without having to close the door first. The bed and mattress were the most uncomfortable. Headboard wasnt even attached to bed but just balancing against the wall. The shower hose was broken so water would be spraying everywhere when showering. And the bathroom door wouldn't shut properly. The breakfast was a joke - we were told they would serve it from 6am. We got there at 6.10am to breakfast food that was cold and an excuse that they had changed the time without telling staff so they weren't ready. The drinks machine didnt work and there were flies in the fresh fruit. We had breakfast at one of the nearby cafes the second morning - highly recommend that approach. Our room key randomly didnt work when we returned on the first day. It was fixed but no apology or explanation. Customer service was non existent. Except for the lovely lady at the front desk on Monday morning. Overall, we paid a small fortune and it was honestly the worst hotel stay I have ever experienced. Not entirely sure how they can claim 3 stars. Location might be the only good thing about this hotel!