Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.

Très forte odeur d’humidité et moisissures dans nos chambres. Les lits extrêmement durs et inconfortables, tous les 4 étions courbaturés et épuisée d’avoir passé une très mauvaise nuit. Nous étions 2 résidents permanents du Mexique et avions donné nos cartes de résidents au comptoir comme pièce d’identité. La réservation pour Chichen Itza avec guide privé a été effectué sans nous avoir octroyé la tarification privilège pour les résidents qui était de moitié prix. L’hôtel annonce un bar et un restaurant sur place. C’est la raison du choix de cet hôtel car après une journée remplie nous souhaitons prendre un verre et manger sur place. Le restaurant et le bar étaient fermés. La salle à manger était ouverte uniquement pour le petit déjeuner. Si nous avions été informé, nous aurions réservé dans un autre établissement. Somme toute, ce n’était pas une bonne expérience. Très décevant.

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.

Can't comment on this hotel. When we arrived there, we we're sent to Mayaland Hotel & Bungalows, which is a 100 year old hotel, located outside of Piste. You can see the observatory from some rooms in this hotel though, but the path to Chichen Itza is closed. The breakfast was so - so, and the menu didn't offer too much of various options. The main problem is that you are really locked to be in the hotel or call for cab / rent a car to go in to Piste, instead of just going out and be able to see what the city has to offer in restaurants etc. As this hotel was 100 year old, it was also outdated, many buildings was restoration objects, the main hotel was of course not in bad condition, but not in a great condition either. You need to carry your luggage in stairs as elevators are missing. When I checked on Hotels.com, I could still book a room in Hotel Chichen Itza, but for a higher price then I had booked, so I guess that was the reason we we're sent here as we had booked way in advance.

We were upgraded to the resort that near the ruin. It was great.

Excelente

Todo excelente

Inte lönt att kommentera på 100 år gammalt hotel. Mayaland hotel hade renoverat Lobby, Restaurang, vilket var bra. Resten nä, vi kommer inte tillbaka

Excellent service

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁

It's very close to chichen itza

We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.

We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.

Lo disfrutamos mucho mi familia y yo, un lugar muy tranquilo, y todo el personal súper amable, lo recomiendo ampliamente

Gran opción para visitar Chichén

El hotel chichen Itza está en reparaciones por lo que nos enviaron al hotel mayaland por su cuenta y este hotel está muy bueno por lo que es mi calificación de este último

NA

Muy bonito