I am not someone who usually writes reviews, but this time I feel compelled to do so due to unacceptable conditions.
Shortly after checking in and arriving at the room, I found a spider in the middle of the floor, and the shower was leaking, forcing me to constantly keep a towel on the floor to deal with the water.
My friend, who stayed in a different room, found silverfish crawling out of her pillowcase. Now that we are back home, we have thoroughly cleaned and aired out our suitcases in the hope that we did not bring bedbugs back with us. We are still keeping our fingers crossed, as we do not know at this point whether that has happened or not.
Additionally, after check-in, the staff asked for my passport three times on the same day due to an error they had made during the check-in process. I had to go back and forth multiple times and wait.
I also paid an extra 1500 NOK for a room with a balcony, and was naturally very disappointed when the balcony led directly out toward the pool area, where people lying by the pool had a clear view straight into the room. It felt very intrusive, so the balcony was never used.
The rooms were also extremely poorly soundproofed. It was very noisy between rooms, making it difficult to sleep. On top of that, the cleaning staff started early in the mornings, around 6 AM, vacuuming and making a significant amount of noise.
The room was also very expensive—so overall, this has been an extremely disappointing part of the vacation.