very good

Basic room in need of update

Air conditioning didn’t work despite the maintenance manager insisting it did. Italian manager on reception gave me a different room but when I had just arrived tired and hungry I didn’t expect to spend 45 minutes getting it sorted. Disappointing

Good value hotel, room was spacious and shower powerful, AC was good, dinner menu is really good but breakfast was limited due to being in a temporary location in the orangery which is a really nice space and great views of the garden. Generally the building is set up for weekend weddings but ok for a week day stay. I would defiantly stay here again.

The hotel was a bit dated. However it was clean and breakfast was adequate. The spa/ pool was average but clean. The staff were not particularly helpful. A request for a late checkout was immediately met with a response £10 extra charge. When I asked for another towel at the pool, to replace the wet towel, this was denied. Small personal extras could have made this stay feel luxurious but instead it felt like a budget stay.

Amazing AC. Good sized rooms.

Great staff, clean property with plenty of amenities, lovely garden set up. Very well priced.

It was an excellent place. It was clean and well-maintained. I would recommend this place to other travellers, especially if you're looking for a comfortable and convenient stay. I had a good experience overall.

Very happy with my stay at the hotel, found it easy to book the 2 rooms i needed. Check in was very efficient and fast. Room was nice and spacious air conditioning worked very well in this heat. Breakfast had plenty of choice checkout was very efficient as well.

The staff were helpful throughout our stay.

The room was beautiful and immaculately kept. The facilities are superb - the gym is huge and has everything and then the pool is heated with a sauna and steam room there as well.

King size bed which was a double Air con didn’t work Water pressure was awful and kept going from hot to cold Staff seemed to care but this was quickly shattered when I saw them joking about a customer after speaking to them. The breakfast was ok without any hot vegan options. Room service trays were left unattended outside rooms. I booked to try and escape the heat however this ended up only being some what of a success Pool was warm and uncomfortable to swim in would liked it be cooler I wasn’t the only one to think so. Ok for one night at a push

Everything was good.. I enjoyed my stay.

Spa is a stretch - a grubby pool with a stinky filter is a better description. Greeting by reception made me feel like a nuisance, he really coudlnt be bothered. The menu was not the full menu shown on the website, so lots of options missing, the cocktails are in a tin, but the price would indicate it was freshly made. The kettle didnt work, the water in the shower was cold so overall a real let down. I did complain at the time and in writing when I returned home, still waiting for a response

Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it. On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible communication on both parts. No apologies, no solutions other than calling Expedia for nothing as they were not even aware of the situation. Then they have the audacity to call me at almost midnight after our call dropped 5 hours earlier.

I didn’t think it was 4 star hotel, carpet was dirty and walls are scuffed, restaurant was ok, but service wasn’t great. Bathroom is the newest and nice, bed is very comfortable though

This is the third time I've stayed here and honestly every time it gets worse. The hotel is beautiful and the location convinient. But thats all.... I came down for breakfast at 9am (breakfast is surved until 10am) and there was barely anything left, no joices, no milk couple of slices of bread,no tea bags. And there was a table reserved for 20 people so they knew that they had a lot of people coming for breakfast still. I was sat down for 30 minutes at no point did they bring anything new out. And the quality of the food was not great either...

Hotel grounds and facilities were nice, room was small but comfortable Had 2 hours sleep due to banging doors, people falling about drunk in corridors all night. Somebody knocking in my door at 5:30 am looking for somebody. A wedding party taking over the whole hotel, from 6:30am being very loud. All in all, it is the worst experience I have had in a hotel.

The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them Wobbly toilet roll holder and toilet seat

The hotel was clean and well presented. The beds were comfortable and I liked that there was a mini fridge in the room for someone who has young kids that's great to pop some juice in past the usual tea and coffee. The bathroom was clean and tidy with no broken bits. We had a meal in the evening and that was amazingly nice and didn't break the bank. The staff were all friendly and very helpful and the breakfast was great quality and had a good selection. There was disabled parking right outside the reception which was a great. Only bit that was a downside for us on this trip was the swimming pool is 18+ my 9 year old was a little sad about that. But the place is clean the staff are great the food was lovely and it was a good chunk cheaper than bland chain hotels which are never as nice or as clean.