Rating & Review Keseluruhan Hotel Palacio Azteca

Valet personnel were amazing , but restaurant personnel lacked customer service. Jesus waiter was the only one who was very attentive and respectful.

Great hotel

Todo muy bien

Personal very friendly

I've stayed here several times and they always provide the best customer service. I recommended a thousand times. It is also close to downtown very convenient

Muy bien el hotel, de negocios suficiente y cómodo.

Propiedad buena.

I love this hotel

it was avery nice experience i would recommend it to everyone

This hotel was not to my liking. When I booked the hotel for me and my son the room comes included with breakfast. So in the morning when we went down for breakfast the employees very rude saying that the room was just booked for one person and that the breakfast didn’t include everything in the bar, it only included an American breakfast. I just got up with my son and walked away. The room also comes with AC but the whole night they kept it hot, I kept putting the temperature down to cool down the room but it always kept going back to hot. I couldn’t sleep, I had to call them around 1:30 am so they can come and fix it, but it still didn’t do anything. Very disappointed in that hotel.

Great location away from busy Doentown, but still walkable. Great Breakfast and free! Good water pressure

I really lov3d staying here when my kids were little but now the property it's old and runned down

😊

El personal de Recepcion quien nos recibió fueron espectaculares, el área de lobby es muy agradable, las unidades por dentro están bien, restaurante bien, las demás áreas como alberca y gym requiere mejorar, la transportación al aeropuerto debieran de tener cuidado en la velocidad con la que maneja, iba muy rápido.

Great place to stay

X

Nice

…

I appreciate everyone here dedicated work to strive for the best I felt safe and have a wonderful room

Great place to stay, very clean and safe. Buffet was delicious.