Rating & Review Keseluruhan Pullman Port Douglas Sea Temple Resort & Spa

We could hear the sea from our Villa in the quiet of the night. The Villa was spacious, well equipped and clean. The grounds and pool are lovely. Breakfast was great. Staff were friendly.

My husband and I arrived at Pullman for 9 days stay with friends. Resort was lovely. However we were extremely disappointed that there were issues continuously. We had a terrible welcome where we were not informed on anything. Apparently there is a contract that explains housekeeping etc which we were not advised on or given to read. Nor were we advised that there is a daily fee for housekeeping which we can opt out of. We assumed that housekeeping was included in our stay. We made the beds most days, washed the dishes, put them away and kept the room clean. Housekeeping entered on their own accord, did not clean the room, didn’t have to wash dishes or put them away. Didn’t clean the floors, bathrooms etc. our towels were barely replaced. On one occasion I was told that the towels had not been delivered so I had to use the pool towels. I had to go to reception to ask for face flannels and toilet paper which house keeping did not replenish. House keeping however did fold the toilet paper that was in use in a neat triangle!! On the odd days that they made our beds, the sheets were hanging out and not pulled neatly. Our room safe broke down twice and we could not access it. The third time it broke down, we stopped using it in case our passports and cash was stuck in there. The door was difficult to lock and on the second day the door handle fell off. Shower head was broken. Communication needs to improve when checking in.

Amazing place

I absolutely love The Sea Temple. We did all the tiling there back in 2004 when I was working with Jerry And The Tile Makers, and I knew from the moment we started that this would end up being my 'go to place'. I have stayed here countless amounts of times because it is all class, incredibly neat and tidy, it's peaceful and all the rooms/facilities are all of the highest standard. The staff are extremely friendly and professional, making your experience at The Sea Temple even more enjoyable. This is why I always choose this incredible tropical spa and resort. It's like you've entered another world of secluded paradise.

The Pullman is one of the farthest hotels from the Port Douglas village, but it is self-contained, and the staff are incredibly helpful with any requests. We self-drove but there was also a shuttle available at most times into town. We selected the Pullman for the timeless decor. I had read a few reviews about most hotels being 'dated'. We weren't disappointed. It was lovely. We stayed in one of the three-bedroom villas with a pool, and it felt very luxurious! It was larger than our own home in Sydney!

The Service was Perfect, very Kind and generous. The quality of the breakfast Coups be better.

This is a lovely resort but it’s tired and it has been very trafficked the rooms need an upgrade or even a paint furniture is groty and needs replacing and everything felt low exspecially the bathroom and toilet and couch was really low and uncomfortable the bedroom mattress needs to be replaced Customer service from staff was fantastic exspecially in the morning for breakfast the manager was lovely and onto every need you needed however the Day spa manager needs some customer service training

The property was what we expected, though it basically could use a refresh. The pool is the centerpiece, and the bottom is ready for a fresh coat of paint. I strongly suggest you add robes if you're using the words "resort" and "spa" in the name of your property. Also, our air conditioning was tough to use because the remote is old and finicky (it took two members of the cleaning staff to get it to work).

OVERALL WAS A GREAT RESPORT WITH AMAZING FACILITIES

Our room needed an update but it was decent.

Was a great hotel. F&B was a let down in the quality of thr food.

Excellent check in experience. Gina was amazing and thought of everything we could possibly need. We went for our Silver Anniversary and was told we would be receiving a little surprise delivered to our room on the day, however that never happened. That’s ok though, wasn’t Gina’s fault that her request wasn’t done. We had a fantastic time and loved the penthouse. Thank you Pullman.

We stayed for 3 nights in early Dec 24. We really enjoyed ourselves. The pool was lovely, we loved how you can swim around the pool bar island. The food from the Pool bar was excellent, we particularly liked the Fruit salad and the Karage Chicken. We had a standard room and it was pretty good, very roomy and well appointed.

The first night was great, the smell of chlorine from the internal fountain was overwhelming and made the first floor of the villa smell. The second night was awful with parties on either side of us, I rang the night manager and one side was sorted, then at 1.15am the other villa beside us (wedding party) started yelling and screaming, I rang the night manager again no answer or call back and left a message, this villa partied until 3am. In morning upon check out the day manager was very helpful and sincerely apologised for what happened only getting 2 hours sleep. But the damage was done and for a family 5 star hotel this was unacceptable.

Had a great time with the family. Spent everyday in the pool. Looking forward to coming back.

Very bad housekeeping, couple of times forgot to leave the clean towels, we had to chase it up...The cleaners throw away our bag with food which was sitting on the kitchen bench. Very bad reception and Wi-Fi... Nice pool and spa... Breakfast was good...friendly staff...Definitely not a 5-star hotel...

Gardens, especially around pool, needed maintaining as they were untidy.

This might possibly have been one of the worst hotel experiences I’ve had. - Rooms are tired and dated (doesn’t look refurbished since the 90s). - stains all over walls, mould, dirt in tile grouts - no standard hotel amenities like robes or slippers. Couldn’t even find a laundry bag - car park instructions very unclear and very difficult to find - missed relaying critical information about road closures between Ports Douglas and Cairns, making airport trip over double the time to get to hotel The pool is nice albeit laid out in strange manner making it hard to access bar area. Room service and bar was very basic. Overall for their prices this was a complete rip off

The Pullman is always a great place with outstanding facilities and easy access to both four mile beach and town. Always the go to for our family. Thanks Team Pullman!

just not overly happy with the service and the villa with the price that i paid. dont think i would stay again