Good, restaurant not yet working, builing older so heat from central unit in livingroom.. a bit noisey

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The staff was very professional and friendly

Our room was clean, beds were very comfortable, and for the price, we felt we definitely got our moneys worth. It’s right in the heart of Stratford so an excellent location to explore. While the room was ‘cozy’, and the bathroom might be a challenge for some due to its small space, it had all that was needed for a great sleep. Would go back again!

The hotel is not ready to open to the public yet. The soap and lotion has been sitting there for years. It was moldy

The hotel is quiet, clean and once the renovations are fully completed, will serve the guests well.

We couldn’t figure out tv! Great location/friendly staff

Cool old building. Elevator was broken and bathroom was teeny tiny, but overall a lovely place. Parking is very limited. Staff were very helpful.

Room was clean

The only comment would be that the bathroom is extremely small. Comfy bed, good coffee in china cups, Roku tv. 4 out of 5 stars. Would like to try one of your larger rooms next time.

It was very beautiful old but modern Hotel. The room very clean. The bed was amazingly comfortable.

very good

Good

Room not clean and noisy

Incredibly friendly and accommodating staff!

Washroom is poorly laid out, its very small, there is no vanity surface to place toiletries, the toilet is very low and the bathtub did not drain during a shower

Staff was good! Room was good! Elevator was broken... Internet TV...no cable

When I checked myself in using the door codes emailed to me (the front desk is only attended during the day), I was quickly disappointed with my room: the door wouldn't lock, the toilet wouldn't stop running, and I found some kind of stain on the mattress under the tucked sheet. I texted the 24 hour emergency number, not sure who would respond at such a late hour (it was 11pm at this point). Shortly after I sent the text, I heard back from someone named Amelia who ended up making my whole trip extraordinary. Amelia was one of the managers of the hotel and lived nearby. Despite the time of night, and the fact inches of snow were coming, she left her home to come switch me to another room. When she arrived, she was extremely apologetic, and assured me she would make sure the room would be more thoroughly inspected and cleaned for future guests. Then she moved me to the room next door, in which she had already turned the heater on, and I was delighted to find the room to be spotless and remarkably comfortable (and a corner room, no less, with two lovely windows that got abundant natural light). She also gave me some complimentary beverages. The room ended up being a lovely home during my few days in Stratford, and I would have a lovely chat with Amelia when I'd see her in the lobby. The hotel had a lovely old charm about it, with a lot of historical flair. I definitely hope to stay here again. Huge thanks to Amelia for being such a hero of the hotel!

The hotel was wonderful and I would definitely stay there again. However, the dining room was getting remodelled which I was unaware of when booking, so the breakfast was unavailable. Additionally, the hotel wasn't super prepared for the amount of snow we had so the parking area wasn't properly plowed and there was no place for our boots in the room. Still, the room was spacious and comfortable, the beds were very soft and the staff were charming and accommodating. The hotel was also in walking distance of everything we planned to see in town, which was very convenient.

The room was a too small, unable to open the bathroom door due to the bed being in the way. The elevator was broken. The front lobby under renovation. Parking was not included and was across the street and expensive. The heater in the room is old and it was either boiling hot or freezing. The TV didn't work.