Average Mercure hotel.

Great location, friendly staff, big clean rooms

Staff were friendly and hotel was very clean.

We had two reservations for consecutive three nights those which have with breakfast for first two days and have without breakfast for last day but separately because we didn't need it last morning for our early departure. Before we booked the above, we asked by email if available with same room for three nights. But no response. As the result, we stayed same room for three days. We had been very grateful if you could have replied before we booked the above that you have such flexibility.

The staff I interacted with were freindly, authentic & efficient. Sadly the room was too hot, even with the thermostat set to cool, it felt like a sauna. Hence sleeping with windows open (4 degrees outside), but this meant additional noise. In addition there arent enough staff at reception during busy times.

After we checked in, we went for a walk. When we returned, we found that someone had entered our room and had removed both bathrobes. It was a violation of our privacy and completely unacceptable.

観光施設には歩いて行ける範囲で、ホテル周辺にはスーパーなどもあるためとても便利。ホテルの部屋は清潔に管理されており、気持ちよく過ごすことができました。華美過ぎず居心地のいいホテルで、グラーツに来て良かったです。

Alles super

Ich war nur eine nacht in einer suite aber mir sind einige Mängel aufgefallen. Verschmierte Wände wo auch einige kanten abgeschlagen sind, schimmelflecken über dem duschkopf, ein lockerer lampenschirm beim doppelbett und verschmierte spiegel

Sehr schön, nur die Parkplätze gegenüber sind etwas zu teuer, aber ansonsten ist dort alles super.

Hilfsbereites freundliches personal

Gutes Frühstücksbuffet

WC und Dusche Zimmer nicht abschließbar. Umgebung draußen nicht sicher vor einigen Menschen.

Was good but i dont know they charge me €5 extra for

It was very clean

The staff was very friendly and the rooms were very clean. We had a bit of a mix up with the booking but it was resolved without issues. The only thing was that the a/c seemed to be malfunctioning so the rooms were stifling, very hot. Opening the window seemed to help a bit.

Really good location for accessing the sights and restaurants. Spacious hotel room. Great breakfast selection and friendly staff.

Ottima esperienza, consigliato

Moderne hotell i Graz. Utmerket frokost. Lå på Lend-plass. Det tok bare ca 10 minutter å gå inn til det absolutte sentrum (Hauptplatz). Vil derfor si at hotellet lå sentralt til. Rommet var moderne og med et romslig bad. Kan anbefale dette hotellet !

I paid for a Junior Suite, but the minibar contents were not included, despite the higher cost compared to other categories except executive suites. The pricing structure seems unreasonable. Additionally, the shampoo bottle attached to the wall caused a deep scratch on my elbow.