Everything was outstanding, the staff was friendly, extremely polite and made sure everything was to our liking. We splurged in the dinner train experience. It was well worth the extra. The experience will forever be forged in our hearts and memories..if you can afford , take the time or value a different experience go for it ♥️

夕食t

Historic building but personally felt some modernization could be done without compromising the aesthetic qualities for example automate closing of the elevator doors. Also the access path to the property should be widened and resurfaced for safety reasons. Beautiful gardens and friendly helpful staff are redeeming features

かなり山の中にあるので、行く道が少し不安になりましたがホテルに到着すると内装が素敵でテンションが上がります。スタッフの方も皆さん親切で、色々説明してくださりとても感じが良いです。夕食は電車のカートの中で食べれるコースメニューを予約していただきましたが、駅員の格好をしたスタッフが食堂車で食べているような演出をしてくれてとても楽しいのでおすすめです。周りな何もなくホテルを楽しむかたちですが、色々なアクティビティが用意されているので十分楽しめます。

設備に古さが見え隠れする施設ですが、スタッフはとても親切です。

3日間のホテル滞在を ゆったりと過ごすことができる良いホテルです Tea Plucking 体験は 有意義な時間でしたが、Tea Tasting は正直 何を体験したのか不思議な時間でした 4種の異なる紅茶を飲んで 説明を聞く40分で 情報的には Tea Pluckingとかぶる部分も多かったので もう一工夫あると感じ方も異なったかと思いました

La struttura e' bellissima essendo una vecchia fabbrica di the convertita in hotel. Il personale si presenta bene, in divisa locale. Tuttavia avrei da fare alcuni appunti. Non e' un 5 stelle secondo gli standard cui sono abituati gli europei. L'hotel si presenta come ecosostenibile, ma c'era una gran dispersione di calore, visti gli spifferi di aria che c'erano in camera. La qualita' della colazione e' molto discutibile. I prodotti non sono propriamente freschi, soprattutto circa i dolci. Ci siamo ritrovati gli stessi dolci che venivano venduti al bar il giorno. Abbiamo preso un cappuccino ed un caffe' americano, ma abbiamo dovuto pagarli a parte. Le uniche bevande incluse erano succhi confezionati pieni di zucchero. Il personale era molto gentile. Il ragazzo del bar e' stato veramente molto carino. Solo uno del personale non ci e' piaciuto. Girava ai tavoli col qr code dell'hotel per chiedere una recensione, ma restava vicino per leggere il giudizio che veniva dato. L'hotel e' veramente molto bello, ma sarebve stato piu' bello se le attivita' organizzate non terminassero tutte entro le 16.00 o max 17.00. La maggior parte degli ospiti si fermava li solo per una notte e col check in alle 14.30 non avevi il tempo di organizzarti e prenotare un'attivita'.

Very unique stay in a heritage building. Staff amazing.

The staff were incredibly welcoming, we had a great time. The hotel is located in a remote area, so many

VERY GOOD HOTEL 100% RECOMENDED

A unique experience to stay in a historic tea factory immaculately and sympathetically converted into a luxury hotel. Lovely spa treatments but highlight was tea picking and seeing the historic boutique tea factory onsite. Beautiful secluded position in tea plantations and countryside

Everyone was so helpful and answered any request right away.

Ambiance feutrée agreable. Le dinner etait parfait, tres bon avec du choix et un musicien present pour un

We loved the tiny working tea factory.

Experiência incrível, hotel na antiga fabrica de chás, serviços impecáveis, destaque para Agra, chef responsável e a Krishna, Voltaremos com certeza

The property is amazing, and I was especially fascinated by the old elevator. Both the dinner buffet and breakfast were excellent. Be sure to try the "curd" — a yogurt-like dish made from buffalo milk. There are plenty of activity options (for an additional fee), and I especially enjoyed tea plucking while wearing a saree. The staff were all helpful. The room wasn’t too spacious but was clean and nicely decorated.

If you enjoy fantastic landscapes, history and excellent service, this is the perfect place for you. Our welcome to this remarkable building was warm and very professional. The reception, restaurant and bar have been restored from a factory ,impeccably with style, class and sympathy. We were showed to the room via an orginal factory evelator. I loved the bedroom it was comfortable and cosy. Can I add it is very colonial, some would say dated, but I would disagree, and the hotels pictures of the room were accurate. We ate a very good buffet dinner accompied with impeccable service. I would like to add I am an engineer and for me it was a unique experience in a breathtaking landscape. But you will noitce there are no pictures of the bathrooms on the website. There is no getting around it, the bathroom needed a refurb and if you like modern day sharp hotels it may spoil your stay. But we thought overall it was amazing and we would not have missed the experience. Thank you to everyone at this unique hotel.

Beautiful property with amazing concept of preserving history. We were really impressed with the building and story. We loved the tea picking experience. Would like to suggest to the hotel to create an non profit to help the community near by and have the guests visit and help on the non profit, this way you will be able to attract more people.

お茶の旅の最終地点として滞在を選びました。古き良き時代のイギリスを感じさせるエレベーターと部屋の設えでした。ハーフボードの食事プランで朝夕ともにビュッフェスタイル。 施設内にある製茶所のツアーが良かった。 朝霧の茶畑から朝陽が登るのを部屋から見る事が出来、良かった。

The hotel is good and the surroundings are great but the value for what you pay to stay at Heritance is not reflected in the amenities in the rooms so definitely overpriced!!