Rating & Review Keseluruhan Ensana Thermia Palace

If you like old world charm and elegance, this is the place for you. Delightful surroundings with serious healing treatments on offer. The only let down was the food, at times, but otherwise would highly recommended. Definitely returning.

Website unhelpful in relating spa services. Reception even worse. There was no doctor because we arrived on a Friday, and didn’t book it in advance. We were only staying the weekend. Women at reception all seemed perturbed that we were there. Not sure if they simply don’t like Americans or whether they are just burned out. Spa reception was slightly more friendly but unhelpful in helping us decide which services to get so I opted for the mirror pool and mudbath. There was very little instruction as to what to expect or how to prepare. All women were naked, ushered into first the sulpher pool for fifteen minutes, which was pleasant enough, and then into the mud pool, which was treacherously slippery to descend into on the stairs. We were instructed to put the mud, all over our bodies, face and hair. The only way to do that was to lift it up with my feet, which I tried. I ultimately reached down to get some into my hands but , I had a contact lens on and the sulpheric acid in the mud lodged beneath it. I was given a small glass of water to flush it out with and then told me to put a damp cloth on it and lay down. The pain got worse so I went back to my room and flushed it in the brown water that poured from the plumbing in our bathroom due to recent rains. Emergency room a half hour away, 110 euros for taxi, burnt cornea diagnosis, antibiotic drops and cornea gel for a week, patch on eye yet no one at the hotel seemed to care or offered reimbursement for the mud bath

The best place for the people to want to get the peace..nice hotel, wonderful spa, great food and music and warm people.

Nice quiet property.

Alles super👍

I love the Olde World ambiance

מלון נפלא, אוכל מצויין, צוות אדיב ושירותי

Bardzo przyjemny obiekt, fajna strefa basenowa, w szczególności basen zewnętrzny z wodą termalną

Schönes Jugendstil Grand Hotel

Great thermal spa with mud pool surrounded by well-maintained park

It is an old hotel. The rooms are small but comfortable and nice. Breakfast was excellent. Wellness is new. The inside pool and the outside one are beautiful. Staying there is very relaxing. The service is good. It is not overrated. We would stay again.

Výborné služby

Super Service, sehr zuvorkommend.

Dakujem personalu ako aj v restauracii, ktori pri stazenych opatreniacha boli vzdy napomocni, usluzni a usmievavi, tak aj zamestancom kupelnej casti ktori za ich vysoky odborny, ale aj priatelsky pristup.

Super lækkert hotel. Kan varmt anbefales.

El spa está muy bien y la habitación En la que estuvimos también pero a los empleados de la recepción les cuesta mucho ser amables

Das war wirklich gut. Schöne alte Gebäude. Umgebung war sehr Schön. Einzige negative dinge war Essengeruch im Koridore. Sonst sehr nette Personal, sauber, sehrschöne Umgebung.....

Suuuuuuper sloooooow customer service, you could camp out while waiting. They are strict about meals. I prepaid half board meals for 4 people but arrived a bit too late for dinner, they were already closed. I requested a refund for the meals but the hotel rejected it. They offered to pack cold lunch if I was willing to wait again at a different line but no refund, not even a partial refund. Very bad management and customer service. What a shame, such a nice place though. They don’t have a concierge so if you have a problem or just a question you have to line up with those who are also checking in. Good luck there!

Minibar war sehr schmutzig, bin nicht sicher ob es Schimmel war. Sonst das Personal wie auch die Ausstattung war sehr gut.

Zimmer war ohne Verdunkelungsmöglichkeit, Beim Duschen musste man Kopf einziehen,, um sich nicht zu verletzten