Staff was good Not like an amazing hotel but I liked my room

Hotel was in the best location

We had an okay stay here until a vent fell off the ceiling and started to leak a bunch of water into our bathroom on the final night, right as we were trying to go to sleep. We told staff and unfortunately they couldn’t find us another room. All they offered us were towels to soak up the large amount of water on the toilet, floor and shelf below (didn’t clean it up themselves — just gave us towels for us to deal with the mess). Thankfully the water didn’t soak too much of our belongings but it meant we couldn’t use our bathroom the final night without the risk of it happening again. Management said they would follow up about compensating for the poor experience but we have still not heard anything from them and it’s been a full week. We were offered a free breakfast the morning after, which we couldn’t use because we were told about it as we were checking out and had to catch a train. We left our contact information at the front desk and submitted our feedback through the hotel survey and still haven’t heard anything from management about this inconvenience during the final night of our stay. Overall, we experienced quite horrible customer service. At least the location was decent. However the room was mediocre (even before the flooding) — they only provide each person with 1 pillow, the shower was a horrible design that soaked the entire bathroom floor and the place was freezing and hard to get a good temperature with the A/C. We definitely wouldn't stay there again.

J’ai payé pour une junior suite et on nous a mis dans une chambre inférieure sans climatisation (il a fait 28 degrés). On m’a dit que « la politique du management est que les groupes sont prioritaires. La suite a été donnée à quelqu’un d’autre ». J’ai eu beau leur montrer la réservation et leur dire que j’avais un statut VIP ils nous ont laissés dans la mauvaise chambre. J’avais pris la junior suite pour faire plaisir à ma femme. Nous sommes vraiment déçus… J’ajoute que la saleté de la salle de restaurant est déplorable (si vous voulez des photos j’en ai) Pour résumer : je voyage beaucoup et cet hôtel fait partie du pire que j’ai expérimenté.

Everything was in order here. Started in a room I hadnt ordered through some small confusion but they movied me to the correct room without any problem the very next evening. Desk staff were friendly and helpful. Beds very comfortable. Bathrooms stunning. Quaint backyard to enjoy the afternoon. Very close to Museums, Vondelpark, and the Leidesplein. I'd definitely come back.

Wonderful small hotel, friendly and helpful staff, and in a great location.

Really great location, nice spacious rooms and a very comfortable bed. Perfect base to explore Amsterdam!

My room was in the building in front at the reception, like explained in the reservation. The room was big enough and clean enough (maybe it'd good to clean the ceilings too from time to time 😉). Despite being on the - 1 floor, the room was very quiet and I had a very good sleep. Bed and pillows were good, too. The staff was nice and polite.

Nice hotel good location near trams,bars ,restaurants

We've stayed here when it first opened and returned about 10 years later and whilst it is still a lovely place in a super area, there are some obvious signs of wear from the past decade. We have been on the Lower ground floor and the top floor and both beds were super comfortable. The room was a bit cool when we arrived (19degrees) so a touch on the fresher side but likely down to the very high ceiling in the attic. There was oodle of scorcho hot water for a long shower or soak and the breakfast was simple but varied and tasty. Would very happily stay again and the area is lovely and quiet but not too far off the beaten path in an upmarket neighbourhood.

Stayed at junior suit and it was okay. First I would like to thank the hotel stuff who helped a lot. About the room: bed is very comfy and really king size :) Bath tube and overall bathroom is cool and high quality, location is super good. the cons are: you wake up with breakfast smell in your room and the room never gets too hot but not cold also. Worth it

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Hotel Roemer is an amazing hotel and I always use it when I'm in Amsterdam the staff are friendly and helpful along with the location of the hotel being perfect for exploring.

God beliggenhet på hotellet med kort vei til offentlig transport og gåavstand til flere severdigheter. Frokost ok. Var buffet, men også en liten meny der man kunne bestille f.eks omelett. Det var dog ingen å bestille hos. Reiste med to barn. Stort familierom med 2 doble senger. Greit renhold. Dessverre oppdaget barna fire musefeller og noe av medbrakt mat var tydelig spist på av dyr. Svært ubehagelig opplevelse. Finner ingen informasjon om dette noe sted. Hadde ikke valgt et hotell med farlige gjenstander på rommet når vi reiser med små barn.

Amazing stay with great and very helpful staff, room was great and had everything you could need highly recommended

Great staff. Wonderful back yard for happy hours. Rooms small but comfortable. Reception room furniture old & soiled.

Probably the worst hotel I stayed ind during my five weeks in England, Belgium, Luxembourg and Netherlands. Seemed dirty from the start… from the guest check in to the room itself. This is NOT a four or even three star hotel. Not sure how they fake that rating. I was placed in a room next to the kitchen. There were three room in a nook with the kitchen. Could not believe it. Clanging pans, slamming doors and food smells starting at 5:00 am. If you’re a solo traveler this is where they’ll put you. Additionally, there was constant stomping from the floor above. Thin walks and floors in this place. Carpets were filthy. Cleaning is basically changing sheets and wiping dow the shower, basin and toilet. Cannot recommend this hotel to anyone.

The hotel location is perfect! Conveniently located a few blocks away from the busy main streets so it is quieter in the evenings but easy to walk to metro stops, restaurants, and shopping. Hotel staff was extremely accommodating and made sure we enjoyed our stay. We received great recommendations for places to visit and site to see. Will definitely stay here again!!

Terrific hotel near to all the main art museums - but steep stairs were required to access the elevator - no problem for me but a challenge for my older friend.

Fantastic location in the museum district, excellent breakfast, beds were comfy. The staff is wonderful!!! I highly recommend this property.