Excelente servicio tanto en instalaciones como en servicios

Petit séjour d’une nuit. Cependant, mini bar payant et même pas une bouteille d’eau offerte de bienvenue ! Pour un 4 étoile c’est décevant !

Hotel muy bien ubicado, con parking ! Muy recomendable

Ok

Bon accueil. Grande chambre et salle de bain propres. Lit confortable. Stationnement intérieur à 12€ non mentionné au préalable mais il semble y avoir des emplacements disponibles à l’arrière de l’immeuble. Éloigné du centre toutefois. Un peu cher mais je recommande sans aucune hésitation.

Impecable el hotel y el tener café Nespresso en el desayuno es un toque especial. Para volver.

Staff and around the property options

Very happy with room, very modern, bath and shower, very comfy beds and pillows. Great layout in the room. Breakfast was more than plentiful, so much to choose from, was spoiled for choice. Great service at the reception desk although disappointed on the first day, the second day, the same reception person could not do enough to help us.

Great stay. Beautiful spacious room, with a good lay out, very comfy beds. And wuut air conditioning. Kettle available with a few herbal teabags, not well stocked though and no milk. We asked for coffee on the first night and they weren't keen to supply anything. Managed to get two decaf coffee sachets. Not sure why that was because everything was so plentiful at breakfast and all the staff were super friendly, especially the gentleman on reception the second day. Great housekeeping staff, she consistently did a thorough job. He couldn't do enough for us which made us feel very welcome indeed. Fabulous breakfast. So much choice for everyone's needs and taste. Very clean and cooked food was perfect. We booked the Spa on the second night and needed it after our 30min walk there and back to the Science museum. We thoroughly enjoyed the spa which had a sauna, steam room, two good sized jaquzzi style pools and a very cold plunge pool! It also had a suspended cold water barrel to drench yourself with, after coming out of the sauna. We both felt that there was no relaxing ambience in the spa. This could easily be fixed with a few tall plants, some soft back ground music and perhaps a couple of atomisers with essential oils. Otherwise it was really good. Would highly recommend this hotel and look forward to going back for sure!

Vhjk

Excelente area and hotel

Gutes Hotel mit angenehmem kleinem Pool (und etwas wenig Liegestühlen) am Stadtrand. Zimmer gut und komfortabel. Gleich gegenüber hat es ein Einkaufszentrum mit vielen Essoptionen. Parking auf der Strasse möglich sonst im hoteleigenen PP.

Nous avions choisi cet établissement notamment pour l’accès au spa, qui était clairement indiqué dans la description sur votre site. Or, une fois sur place, nous avons découvert que le spa n’était ouvert que le week-end. Cette information n’était pas mentionnée sur la fiche de l’hôtel lors de notre réservation. Nous n’avons donc pas pu profiter de cette prestation pour laquelle nous avons payé et qui a motivé notre choix de l’hôtel. Dans ces conditions, il me semblerait juste qu’un geste commercial soit accordé de la part de Hotels.com pour compenser ce désagrément.

Excelente desayuno !! Lástima que el spa solo funciona los fines de semana

Très bon petit déjeuner, piscine agréable

Très bon rapport qualité prix

Instalaciones excelentes y la piscina está genial. El único pero es que nivel de servicio al cliente de algunas de las recepcionistas deja mucho que desear. Una chica super maja llamada Daya nos atendió excepcionalmente pero cuando ella no estába de turno, todo era una lucha. Nos dieron una habitación con el aire acondicionado estropeado y hasta la 3ra noche no nos la cambiaron. Contraté el servicio de Spa pero tuve que pedir varias veces que me dieran el kit y me lo dieron incompleto. Parecía que la recepcionista me hacía un favor más que darme un servicio por el que yo estaba pagando. También trabajo en servicio al cliente y he de decir que una sonrisa y buen trato si que hace la diferencia.

Super staff, they make a trip

Beautiful hotel, very clean and well maintained, staff very helpful. We ate in the restaurant a couple of times, the food was very nice and the breakfasts were equally very tasty. If I were to find myself in Villadolid again, I would stay here without hesitation.

Very, very bad service in the checking, the man was very unpolite, he was in a very bad mood