Rating & Review Keseluruhan Sonesta Essential Houston Westchase

Elevator not working, they put me on the 3rd floor , and it was 4 flights of stairs up. Key stop working, and wanted me to walk 4 flights of stairs to get a new key. I told them I was not doing that, and someone did bring me a working key. The ice machine on the 3rd floor was not working, so you had to walk to the 1st floor to get ice ( reminder elevator isn’t working) No one EVER answers the front desk, but they are laughing and having fun. It’s like they turn the front desk phones to go to VM The room phone only worked when it was on speaker I will NEVER EVERT stay here again!

Super friendly staff

elevator was broken our entire stay

Quiet and safe.

From beginning to end, the stay was disappointing. I booked 2 rooms for my family with a child, and here’s what happened: 1. One room was fine, but the second had no AC. We were moved to a smaller room, not what I paid for. 2. Two lights were broken, making the room very dark. 3. Bathroom door was nearly falling off—unsafe for kids. 4. Toilet was broken. I had to fix it temporarily myself. 5. Room key stopped working after 24 hours—had to rekey. 6. Ice machine was out of service. 7. Shampoo and shower gel came in a tiny plastic bag—very minimal. 8. Elevator broke on checkout day—only one in the hotel. We had to carry all luggage from the 3rd floor by stairs. 9. Staff response was simply: “Unfortunately.”

where do I start?? 1. our room was missing a smoke detector (safety concern) 2. the water that came out of our sink was boiling hot - had to wash my face/brush my teeth in the tub (safety concern #2) 3. breakfast was not included as advertised that was in the first room so then we got switched to another room but till not good.. 4. the shower rod was coming off the wall! 5. the shower head was dirty and moldy!

Great

The area

It is what ypu pay for but. I have nothing to complain about room was clean bed was clean restroom was clean

The moment we got in the room keys weren’t accesible so the manager had to allow us in.

Tv wouldn’t work, lady checked us in gave us a card for one day we stayed 3, of course found this out day two card wouldn’t work and IT had issues so we had to be let in our room the hallways were 100 degrees, we had a family of 4 I asked for towels for everyone kept getting just one, muffins and juice for breakfast is pretty low for the high ratings front desk was great with what they could do but the hotel as a whole I wouldn’t return too.

Great service

Hotel did not provide garbage can or trash bag but remind you have to clean any garbage before you leave hotel.\ TV channel is poor with low quality and cannot work properly for 5 minutes. Almost you find nothing to watch on TV escalate quality has issue.

Waited till after 5pm To get in the room and then TV wasnt working after 11pm and then the volume didn’t work just horrible Experience

I paid $147 to stay here with my family while visiting from out of town, and we were really disappointed. There was no hot breakfast available for my child—just some fruit, even though the listing clearly states breakfast is included. The TV in our room didn’t work, and the pet fee was a shocking $150 per stay, even though it was listed online as $60 and used to be $25. I understand ownership may have changed, but if that’s the case, the hotel seriously needs to update their website and listings so guests know what to expect. Between the misleading info and the poor amenities, we definitely won’t be coming back.

Over all I know it was rebranded but the tile in my bathroom floor was loose. We had no trash can in the room at all. They had no charging port for my phone. I can tell that they did some painting but didn’t Change the power socket it was a disgusting yellow along with the smoke detector. The lamp were all rusty. Also upon checking in the property smelled like mildew.

Great!!!

Trwar

The property is near to restaurants and shopping center.

Excelent