Check-in set the tone for the entire stay. We arrived excited to check in to the hotel. We stood at the desk which seemed an age waiting for the member of staff to look up from his computer screen and acknowledge us. Eventually he did. Gave us our key and we went to the room. No information given to when breakfast actually was or WiFi code. Luckily these are on the key card.
Went to the room. We had paid extra for a family room as we had our 13 year old with us. The room was just a double. Phoned down and told reception that we must have the wrong room and was told they would put a z bed in. This bed was terrible, one false move and my son spent the night sleeping on the floor as it kept collapsing.
There are no net curtains, so as the room is so dark due to lack of lights, you can’t even draw back the curtains as all and sundry can see in your room!!
Breakfast carried on the poor theme. We had to send back the Eggs Benedict, as it was inedible. So I switched to the buffet breakfast. This was scarce, not topped up at all and had a very small breakfast with about 12 baked beans.
Checkout carried on the theme of the stay. There was no one on the reception desk. So we couldn’t convey our disappointment in the stay. We simply had to put our key in the quick check out box.
