I rarely leave negative reviews, but future guests deserve to know what to expect.
This hotel has a quaint appearance, but our stay was overshadowed by poor management and a lack of customer service. A staff member aggressively banged on our door and accused us of smoking marijuana in our room. We had not smoked in the room. While the false accusation was upsetting, management's response was far worse. Instead of apologizing or acknowledging how inappropriate the situation was, they defended the employee's actions. I was even told they had reviewed the security footage and heard me call the employee an "a**hole." Rather than addressing why we were treated that way, the focus was on criticizing my reaction. No apology was offered, and no effort was made to resolve the situation or restore our confidence as guests.
The rest of the stay reflected the same attitude. Staff were unfriendly, the carpets were dirty, there is no restaurant, the bar only operates on Fridays and Saturdays, and the only other food option is vending machines. There was no housekeeping during our stay, the Wi-Fi was unreliable, and cell service was poor.
A hotel's true character is shown by how it handles problems. This hotel failed completely, and I would not recommend staying here.
