The people at the front desk and in the breakfast area were all lovely. They were very helpful and went above and beyond in answering my questions. They always greeted me with a smile when I left in the morning and returned in the evening. The property itself is in a very convenient location downtown. The bed was very comfortable and the room was quiet at night. The gym was well-equipped. I would recommend this hotel if you plan to stay in downtown Atlanta.

It overall was a good stay, the staff was very friendly and hospitable. The only issue was I didn’t have full size towels.

We thoroughly enjoyed our stay. The staff was super friendly and helpful. Especially Jamie at the Starbucks and Walter at the front desk. Great location as well.

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The homeless situation in every direction of the hotel is rampant. I was accosted every time I left the hotel. The neighborhood smelled like urine and people literally defecate on the sidewalks. The crazy thing is there’s nice restaurants everywhere in Atlanta, but I did not feel safe, walking the streets. I’m from Baltimore and I know there’s a homeless situation here but at times it felt like the TV show, The Walking Dead .Atlanta is a very cool and culturally mixed city and I will definitely return, but not in this area.

The room i stayed in the bathroom sink was stooped up and drained very slow. The toilet was leaking water onto the floor. My tv did not work, maintenance said there was nothing he could do with the tv it needed to be replaced. Also parking is so far away that you end up using there valet parking and it’s $ 50.00 a night. All that I went through I received nothing discounted.

The stay has a secure key access to enter the hotel, provides a safe and secure stay given that the area is not the safest. Hotel is directly across peachtree station which is highly beneficial. Dunkin’ Donuts, Starbucks, chick fila, firehouse subs around to eat. The staff was really kind and friendly! My stay was great. Room was serviced while we were gone.

The staff was helpful

Really great staff! So welcoming and supportive. Only con is there are no microwaves in your rooms, just one downstairs. Other than that 10/10, book your stay now.

We had a great stay at the Ellis Hotel. The location and room were fantastic. We had a king suite and it was worth the extra money. Stacey at the front desk was so kind and helpful. She helped to make our 30th Anniversary unforgettable. We would definitely stay here again.

Great location! And amazing staff!

Great hotel , great customer service .

The front desk and valet employees were really genuine and kind. It made for a great experience. I was only in town for a concert, but the location was great. You could walk to the venue and the MARTA easily. I didn’t feel unsafe walking around at night.

The staff is excellent, very friendly and helpful. However the area is not so good. The room was tiny, good for one person. The A/C quit working on our second day, but it was always late when we returned and really didnt have the time to deal with it. So very uncomfortable temperature to sleep in. On the bright side, there is an excellent brewery, Skohl, right across the street 😀

Last minute family trip, James kept us laughing (something that we needed). Very friendly and professional. He Treated us like family. Stacey was a breath of fresh air. My son has autism, we encountered her during check out, she knew exactly how to respond to him. She didn’t make me feel as if I needed to be defensive. He verbally and VERY clearly stated something that he wanted (“I want Swedish fish!”) she was just as excited as us (hes semi verbal). We conversed about him and she positively reassured me of some things. Again a breath of fresh air!!!! Because of those two employees, my first time staying at Ellis was great!! My family also stated they’d stay again. Thanks again! Not only did we need this trip but we needed the hospitality.

Perfect hotel to stay in when visiting downtown Atlanta.

Had a great stay

Always love staying at the Ellis. The area has gone down hill but it is downtown so kinda expected that.

Very nice hotel, quite comfortable with an excellent location downtown. Close to many desirable restaurants and entertainment options.

Greetings. My stay was short but enjoyable due to the friendliness and professionalism of the staff, as well as the location. The hotel was clean, and the room was comfortable. The convenience of breakfast was good.