Rating & Review Keseluruhan Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait, what? You all have roaches, it was then that I identified the smell, they had fumigated. The naive front desk person believed that roaches in one room is not an indicator of roaches throughout the facility. The fumigation was NOT a preemptive measure because they already have roaches. The naive young lady said maintenance is not here so I cannot have them spray, which indicated to me, that this is their routine process for this routine complaint. I asked for a refund for the last night because my husband and I packed so quickly and drove several hours home, tired and exhausted from our enjoyment In Jacksonville, the young lady put me off and asked that I call to speak with a manager in the morning. I called and was put off again and referred to guest relations. I am hopeful that Hotels.com will honor our request, otherwise I will dispute the entire booking with my credit card. What a terrible ending to a great weekend.

No hairdryer in bathroom ! They’re not emptying garbage .

Overall everything was great

Felt very dirty, smells very bad, outdated. Shower was leaking, ceiling was dirty, floor felt dirty

The room smelled and was dirty. The noise level was crazy. you could hear everyone and everything. The "free" breakfast was a joke.

So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Everyone needed an ID including my daughter who is 19. So we left and came back to check in at 5pm and they would let my daughter use the restroom even though we were checking in. Once in the room we checked the beds for bed bugs because at this point I was expecting anything. No bedbugs but we did see two roaches. Killed them and just suffered the rest of the night. The beds are too soft and we all just couldn’t sleep well. Glad to be checking out after a one night stay. Needless to say we will never stay at an extended stay again. The staff was polite and I wish they wouldn’t put the employees in a position to have to enforce such hideous rules. Not good Extended Stay. Will never get my money again!!

Un accueil très froid, personnel à l’accueil antipathique. 1 chambre pour 4 avec 2 lits â 120 cm…(47 inches). Petit déjeuner nul, quelques muffins, pas de café. Je ne le recommande pas, le seul point positif au centre ville.

Smells good spell all the time and the personnel is very kind and helpful I love management is a beautiful lady to talk to is Tasha and all her staff two shots out

Very old and dated. No ice machine. Need thicker blanket/comforter. Needs new carpet ..or no carpet.

Great

Check-in was easy. Facilities were clean and quiet.

Amazing hospitality, great venue, affordable. Friendly and helpful staff. Fantastic location right in the Riverwalk area! You can't go wrong with this gem!

The internet service was horrible. Even if they want the guests to purchase the service, they should be able to provide the basic internet service. I ended up using my hot spot

The key cards didn't work most of the time, the room was clean but had a dingy feel, the floor creaked audibly when walking, even turning the light on and off turned into a chore. The front desk guy was helpful and the location is pretty good (albeit with limited transportation options), but the facility as a whole could stand to be refurbed — significantly

SHOCKING this is in SAN MARCO SOUTHBANK

The building smells like mold and cigarette smoke.

Condition of room not good. Dresser drawers don't stay closed. Drip in kitchen faucet and leaks near bathroom faucet, countertop has chip as well as a few other things. Not updated and need of repairs. Friendly and helpful staff checking in. Easy walk to Riverwalk. Parking for one night included.

Location

I did not finish my stay. Only stayed one night. The roaches were in the fridge and outside. Terrible place. I don’t know if it’s the room they gave me.

Unfortunately, we were not able to get a good night's sleep. We found a mattress to be vital, very uncomfortable.