Rating & Review Keseluruhan Hampton Inn and Suites Opelika - I-85 - Auburn Area

I appreciated the fact that the back door was locked at all times to all except those who had a room key. However, the second day, my key would not unlock the door even though it would still unlock my room.

My stay was pleasant and Flo on the front desk did a superb job.

Friendly staff and very convenient for families traveling.

My room was smelly, the carpet was disgustingly dirty. I couldn't wait for the next day to checkout, I had a terrible night. Spiders was in the bathroom, dog hair was on the furniture, it was awful. I will never stay at this location again. When I think of the Hampton Hotel, I think about luxury, spacious clean rooms, noise proof rooms and I can go on and on. I will not stay at this location again.

Upon arriving on 5/30/2025 and checking in, the room had a very strong musty old smell. The toilet constantly runs, blinds are automatic and broken (part on back order per front desk). Asked to have a room change and was denied by the front desk manager twice due to booking through Hotels.com. Offered to pay more and was still denied. 3 hours into the room and the toilet still runs and blinds are having to be raised and lowered by maintenance. Was also told that they would inspect the room for any damages that we have made and charged accordingly. We took video of our room for protection purposes. The ladder in the deep end of the pool is missing steps so good luck getting out. The manager on duty, Karon, was everything other than nice and respectable. All of this in a “newly renovated” hotel. Worst hotel experience ever. The next morning during breakfast, there were dirty tables with food all of them and they were not cleaned. Kids were told to “stop running & where are their parents” as a 13yrvold was walking a 7yr old to his room. The front desk owner was more worried about kids than keeping the hotel clean. Her attitude was noticed by many guests and all reflected the same thing, rude, condescending and out of line attitude. Other staff was amazing!! Gave great recommendations on food, were understanding and actually cared about guests and cut up with the kids in the lobby.

Karon, manager, was very helpful with answering questions of the area and a little issue with the bill (online purchase). Overall, a great stay.

Worst breakfast I’ve ever seen in a hotel. Had to leave

We asked for adjoining rooms on the reservation or at least next door and our rooms were nowhere near each other. We did at least get placed next door after pointing this out. The vent did not work in one bathroom and the tubs do not drain.

Convenience to everything. Rate 9 out of 10.

Sink faucet loose. TV had very little to offer. Controls difficult to navigate. Only one chair in room. (Desk chair)

Room was very clean, quiet, very comfortable. Lady at front desk was very kind and seeet. Will be back!

Good stay. Only complaint was there was not an icebucket in my room. Staff could not locate one, so had to use small coffee cups to haul ice to my room. Not good.

nice hotel and nice people, golf coarse was great.

There were no body wash dispensers in the shower. You had to bring a bar of soap from the shink

Mold in bathroom. The interstate traffic was really loud all night. Good location and convenient. Staff was super sweet and helpful every interaction.

Aging hotel, worst hotel breakfast I’ve ever seen…

The experience was great. They allowed me to have a early check in, the receptionist was great and so friendly. The room was spacious, had microwave and refrigerator. Close to restaurants. Our stay was amazing. I will definitely be going back.

We use this Hotel almost monthly for travel from VA to TX homebase, and other areas. It's well managed and tucked away nicely but close to anything you need and just off the highway. The staff are welcoming and rooms have been super clean and they are accommodating when we travel with pets about trying to get us ground floors...

Terrible hotel…broken toilet, tv, etc. The attendant asked us to leave after telling them we needed the toilet to flush. Will never book with hotels. com again!

The hotel overall is very nice, breakfast was good and the lady stocking it was very nice. Our sink and shower drained horribly and the lady who checked us in was not friendly. Is it that hard to smile and say hi, welcome? Would still stay again though.