Rating & Review Keseluruhan Extended Stay America Select Suites - Austin - Round Rock - North

Booked a queen bedroom for 2 nights. Upon arrival I was given a room that was still occupied by another guest, when I was then switched to a second room it was found to also be occupied by another guest as well.

The front clerk was nice. The place itself was old, dirty and had roaches. I woke up at 3am with something black crawling on me under the covers. Pulled the bedding back to see a black thing running. Swiped it off the bed but didn't get back to sleep after that. There was a big roach crawli g up the shower

It as extremely filthy inside and out. The rooms were dirty, bathrooms falling apart and dirty..The lobby was extremely gross. I will never go here again.

Very nasty. Roaches everywhere- very ghetto!!

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Place smelled like pet urine. Changed rooms and same problem. They refused to find a clean smelling room and asked me to check out. So I left early.

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Worst experience ever! I booked a week, checked in, confirmed payment. Then advised elevator not working. Once at rm, door already open, does not close without force, reaked of smoke, deadbolt didn't lock. Informed employee of situation, they sd they will inform maintenance before they leave (7pm currently). 2nd employee steps in and offers another rm. I accept, deadbolt works but also stinks. I told myself its just 1 night although i booked a whole wk. I began to look for another place. After 30mn i could not tolerate the smell. Called the office and asked what are the procedures to cancel my booking since i was ready to leave and never have had to do this before. They advised i could cancel and be refunded. They had already charged my card for the whole week. This is also a 1st since all places i have stayed never charge my card until check out. I was ready to go, so i checked out, they informed me of my credit, i asked for a receipt, reviewed n noticed $60 was missing. They still charged me for the whole night after only spending less then half hr in a rm and another half hour trying to check in after the 1st rm issues. And after speaking with them about this situation and confirming they would fully refund. Only to say the system automatically does it based on time of check in. At this point i was ready to go. NEVER AGAIN...AVOID AT ALL COSTS. I was able to find a last min abnb for about $45 more a week d the place smelled brand new and fully furnished luxury apt nearby.

Was clean enough had small kitchenette. Smal fridge cupboard space. Shower no tub but this was a solo room one bed. Other rooms may have tub and shower.

I had a disappointing stay at this hotel. The room were dirty and clearly not well-maintained. To make matters worse, there was no elevator to the third floor, which made carrying luggage up the stairs a hassle. On top of that, the hotel offered zero amenities — no breakfast, no gym, not even basic toiletries. I wouldn’t recommend staying here unless you have no other option.

When we arrived at the hotel, they didn't have the double room we paid for. Instead, they wanted to offer a single room, 3 people e baby which meant that at midnight we had to look for another hotel.

I booked a room. When checking in he gave me a room number room 334. I took the stairs to the 3rd floor. When i found my room the door was ajar (slightly opened) the beds werent made and there was still urine in the toilet. My friend shut the door behind us not knowing there wasnt a door handle from the inside. We were locked inside. I tried the phone in the room to call the front desk and it wasnt working. I panicked. Luckily he had a tool in his nag to open the door or we wouldve bedn calling 911. The place was a lil shady. It was 3am i just needed to sleep. We went downstairs and the attendant gave us another room. I couldnt really sleep bcz i thought someone was gonna come in the room. Oh. The elevator wasnt workimg either. There was clothes in the hallway i just didnt feel safe.

The room i was in did not have a trash can and the water pressure in the shower couldn't rinse the dust off a table but it was a nice stay though.

Never was able to stay due to hotels.com steady giving me the run around.

Rooms were spacious, but curtains didnt close properly, roms smelled of cigarette, had to reset my card key several times for one room and once for the other, one room's beds matresses were lumpy and uncomfortable, the other was ok. Toilet was not flushing properly on one room and was unflushed when we checked in, as a result the room smelled of poop, not pleasing at all. on the up side, the staff was friendly.

Awesome

I dont even know where to begin. I killed about 4 cockroaches, the whole room felt dirty and outdated, the shower water barey came out, and i seen some stains on the towels. I will not be back or recommend to anyone.

The room was ok the first night but the second night we was bambarded with roaches everywhere.

I would come back i love it

My room had roach and the vent thing in bathroom was hanging about to fall off . Light switch by the bed didn't work. Stain on the carpet. The television remote didn't work for the tv and the elevator wasn't working. This place need to be remodel