Rating & Review Keseluruhan Holiday Inn Express Hotel & Suites Sherman Highway 75 by IHG

This hotel is in desperate need of maintenance and cleaning. The elevator was out of order. Ice machines were out of order. Fan switch in bathroom was falling apart. Chair in room had dirty arm rests.

The elevator was out of order. The ice machines were out of order. The bathroom in the pool area was out of order. Part of the ceiling was falling down in the pool area. The security doors were never locked except the one into our room. The shower in our room didnt work properly. The mattress was extremely hard. The staff was very friendly and helpful but it does not make up for the fact that this hotel was not worth the price we paid to stay there and will never stay there again.

For the price we paid: The elevator wasn't working and we were on the 3 rd floor. The side door wouldn't open with a key to get in near our stairwell. The rooms were clean but tile in the bathroom was loose and mold in the cocking of the bathroom. The stairwells were dusty and dirty carpets.

Horrible experience, elevator was out water damage everywhere. Didn’t get the room i ordered online. They down graded me never ever staying again!

They are trying to renovate, but slowly, it seems. The bed was comfortable and clean, but the bathroom really needed to be re-caulked. The elevator didn't work on the morning that we left. We were glad we were on the 2nd floor.

The staff qas friendly and helpful. The pool was nice and warm. They room was updated and very spacious.

-

I had reserved a speciality suite with a king bed and downgraded to a jr. suite with queen beds.

Friendly staff, good breakfast choices, rooms needed cleaning, pool area needs repair and fans.

This property was worse than the one in Sherman, it was disgusting, like the room hadn’t been cleaned stuff was broken, they were rude, had a connecting room and they person that stayed in the room next to my family banged on our door yelling at me. I told the manger and she stated she couldn’t do anything about any of it. I have pictures.

Hotel.com advertises suite with 2queen beds and 1 double sofa bed a room that sleeps 7. This hotel DOES NOT! Have double sofa bed in a room. It is a TWIN SOFA BED. It sleeps 5 There was no manager on duty at the time of my arrival. I had to speak to front desk manager over the phone. She was pleasant and apologized all they could offer was a roller away bed be brought in or charge me for another room if available. The 2 front desk reps that were there; 1 tried her best to be pleasant and helpful the other was rude and combative talked over me even while on phone with manager. The next morning At check out I asked for my receipt, the manager made herself known to me. She Apologized gave me $45 credit to my credit card says my reservation was through Expedia as I showed her I used hotels.com. She apologized for the 2 front clerks behavior from the night and stated that other issues going on that night lead to their poor customer service that had nothing to do with my situation. I let her know that was unfortunate and I thanked her for the credit and her time.

Er construction in one area but did not interfere with my stay. Staff very professional. Hard workers.

Pool area disgusting, elevator not working

In my decades of staying at Holiday Inn Expresses this was easily my worst experience. The lock on the outside door next to my room was broken so no security on hotel access. The ceiling was peeling next to the beer. The shower floor had a crack in it and I had to stand on the edges not to fall in.

Wonderful check in and check out staff!

Simple, clean lodging. Desk staff were friendly and helpful. Breakfast was adequate. A fine place to spend the night while traveling.

Convenient to Hwy 82. Property was a little rundown but safe.

The room smelled terrible, the beds are incredibly uncomfortable, the tub had mold all around it, very poor upkeep all around

I liked everything about it

The facilities were dirty and run down. Maintenance and upkeep was bad. Broken and loose tiles in the bathroom and paint smudges throughout the room. Wouldn’t stay here again.