Rating & Review Keseluruhan Holiday Inn Express Hotel & Suites River Park by IHG

Great place to stay. Super comfy bed and clean rooms.

The phone in the room was broken and didn’t work, so I couldn’t call anyone. Also, the motor to raise and lower the drapes on the windows didn’t work. We were never able to lower our window drapes and a light came in all night long. A light in the room didn’t work. The hotel stated Hotels.com might be able to refund us a portion of our stay.

Everything was great. Breakfast was delicious. Really enjoyed my stay.

We payed extra and drove further because this place looked good in the pictures provided but we were wrong. We got ripped off. The beds were not well made, there were no sheets in the room for the sofa bed and they knew 6 people were coming. The halls smelled bad, the rooms were rundown, it felt like a motel. The front rest agent was rude and not welcoming. We checked in at 10pm on a Thursday night. She never made eye contact, she didn’t tell us about breakfast or how to access the internet. She has one job and she can’t even do that. The breakfast was ok unfortunately they only had one person doing all the work. So tables were dirty, trash was full, I should have just stayed at the one closest to the freeway and not gone out of my 20 minutes just because the pictures looked good. This property doesn’t use accurate images. I guide it 👎👎 2 thumbs down

The hotel was very clean and updated. Breakfast offered a wide variety of options for the whole family. Staff was very helpful and friendly.

Room /Bed were clean & very comfortable.

Awesome stay.

The room was clean and quiet. The bathroom was clean. The pool bathrooms were locked and the door to get back in from the pool didn't work but the overall experience was great. The included breakfast was very good and varied. All of the staff we interacted with were very friendly and helpful.

Stay was good

Nice place to stay.

The hotel was fine enough, but hotels.com says they have roll out cribs for our little one, they do NOT. Not sure if hotels.com is to blame for inaccurate info or the hotel itself. Also they charge 5 dollars for a little bottle of water which is just too much for such a small bottle. Other than that stay way ok enough.

Clean facilities, but a bit noisy due to its location near a main road.

Stayed for four nights. Fire alarm went off one of the nights at 10:30pm. There was no explanation or apology from staff after being evacuated from the building. Also I saw that one of the other guest vehicles parked out front of the hotel had a busted window in broad daylight. Don’t leave anything in your vehicles. Overall, an okay hotel if you’re on a budget; bed was clean but the room itself felt a little gross.

Nice, clean, quiet hotel. Great location for my purposes, easy highway access. Comfy bed, nice shower. Satisfactory breakfast, and if you want to breakfast with friends, there's an IHOP within easy walking distance. Really welcoming and efficient staff. If you're worried about being right next to Hwy 41, don't be. I barely heard it, and only if I was listening for it. If I had to come up with a negative, it was that the toilet seemed to have acid reflux. Not a problem. Two flushes and it was good.

Checked in very late. The front desk employee was very nice and smiling. Room was nice and very clean. (Thank you) Bed was comfortable. Breakfast was adequate but I showed up late. Will stay here again

Staff was super unprofessional, had so many issues

Check in was fast and easy. My room was clean. The bed was especially comfortable and I appreciated that they had the air conditioner set to keep the room cool in the hot summer.

They do not have smart TV. The water temperature was not right could not get warm water it was either hot or hot. The ac would make humming noise.

We pulled into this hotel as a pit stop from driving all day & I would just like to say WOW! Everything about this hotel was amazing the staff the breakfast the environment was great!

there was a bench in front of the building were you could sit out and enjoy the breeze. It was a quiet and safe spot we enjoyed sipping tea before going to bed. it was nice complement to our stay at the hotel!