Rating & Review Keseluruhan Holiday Inn Express & Suites HOUSTON EAST by IHG, an IHG Hotel

Everything was good with the hotel but at my second day they were asking me to leave the room when it was already payed, they told me that was a mistake with the check-in but it wasnt my fault. I was in a hurry for an event and it was very annoying

Very nice clean and friendly with good breakfast

A

Good location and nice pool

The first time I stayed at this hotel, it was amazing! I had such a great experience that I decided to return. Unfortunately, my second visit was a disappointment. The room didn’t smell fresh, and the couch was in such poor condition that I refused to sit on it—I stayed on the bed the entire time. Honestly, that couch needs to be thrown out and replaced. I should have asked for another room, but I didn’t think any were available at the time. I really hope management takes this feedback seriously because this hotel has great potential!! Everything else was great, just disappointed in the room this time.

The location was decent for us. Far enough from the big city and close enough to NRG stadium. I liked that it was set back by a shopping center. Felt safe. Newly updated. Nice looking hotel. Double king beds AND a ceiling fan were my favorite parts! The smell when you opened our room smelt like mildew/wet. They had a humidifier in there so I assume there was some type of spill. It was awful. The people above us had kids stomping and running all night long. I had to complain at 1am and 4:30am and I was finally able to fall back asleep. Pool area is nice. Breakfast was great! We did have a decent sized spider in the room.

Overall good place to stay with kids

Clean and cozy

Amazing

Myrna at front desk was very helpful and courteous and went out of her way to make sure we had a great stay

Great experience

Great place

Very clean, first hotel bed that was so comfortable. Pillows as well. I slept so good. Friendly staff.

Rooms spacious and clean. Friendly staff.

Great beds and pillows. Great staff. Wonderful gal in charge of breakfast. Just a little sketchy with some of the more long term guests

Nice breakfast, excellent services, beautiful room and pool

Great stay. Easy to get on and off the highway. Plenty of good places to eat around the hotel

A

I absolutely loved Ms. Brittany! From check in to our night cap she was so amazing ans friendly. She was so personable with my children and they loved it!!

Good