Rating & Review Keseluruhan Holiday Inn Express & Suites GUNNISON, an IHG Hotel

The room was spacious and clean.

Under remodel. Near train tracks.

One of the newer and more expensive hotels in Gunnison. Location is walkable to the college and many local restaurants. Rooms are clean and beds are comfortable. When we arrived saw a sign at the front desk saying the pool and spa were closed for a leak. Very disappointed since we were there for three nights and I chose the hotel because of the amenities. I would have stayed at one of the cheaper hotels in town had I known. We never saw anyone working on the pool and it looked to have been empty for a while. Additionally one of the two elevators was broken and the ice machine near our room didn’t work either. I was surprised at how unfriendly the front desk staff were - not even a “welcome” or “how may I help you.”

Had a great stay and will definitely stay there again when I come back to town.

Very nice stay! Friendly staff, clean and comfortable, good breakfast and coffee available anytime.

We had three adults and were able to get a room with two queen beds and a fold-out sofa. The breakfast was outstanding. Close to restaurants, shopping and skiing!

Great customer service!

It was fine for a quick trip. The husband was a little disappointed that the pool and hot tub was out of order and the tv was not set up on wifi. It wasn't really all that quiet either. Could hear tvs in adjacent rooms and doors in the hallway. It was clean though and the breakfast service was great.

Absolutely no customer service from the front desk. The managers and owner of this place doesn't care about training their personnel. The house keepers do their job. They care. Not even any smiles or how are you from the front desk.

Very comfortable and a great nights sleep.

Best in town

Pool and hot tub were out of service and part of the reason to book it was to enjoy those facilities. They gave no date when it would be fixed so we have decided not to stay there again. The juice machine in the breakfast area was also out of order so there was no drinks available besides coffee . The front desk staff were unfriendly and not welcoming. We were disappointed for the standard of a Holiday Inn express.

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While the staff was very kind and the location really convenient, the cleanliness was not great. The floor was covered in stains and there was still food on the ground that the dog found. The tub was not clean. The pool and hot tub were also broken down. It would be great to get an email beforehand as that was one of the reasons to choose this spot.

We like staying here because it’s right next to WCU for visiting our son.

Nice and icy

Staff was so accommodating to our football family! Helped making the experience so great!

Very clean. Friendly staff. Nothing broken or visibly worn. Excellent breakfast. Will book again.

the staff is very kind and very accommodating!

Great hotel!