Rating & Review Keseluruhan Holiday Inn Express & Suites GRAND BLANC by IHG, an IHG Hotel

Very clean

I enjoyed my stay. Staff friendly & place is nice

I paid for reservation .Arrived only to find no rooms available!I drove fifty miles in a ice storm only to find out no rooms were available Then had to return back to my home with no power and cold.

Overall it was an okay emergency place to sleep. The floors were clearly dirty. Bathroom tub surround and walls need attention; new caulk, sanding, and painting. It appeared really dirty especially the corners of the bathroom floor.

Nice room. Clean and comfortable.

Nice place, friendly staff

Overall stay was ok

Customer service was exceptional and staff very friendly and helpful. The room was clean for the most part, just some small details, like the TV was full of dust and some corners in the room were not clean. Nothing that would prevent me from staying there again. The main areas, like the lobby and pool area were very clean and well maintained.

Wonderful room. Everything worked just fine. Great water pressure. Comfy beds. Great breakfast spread. Will stay here again.

We’ve loved staying in this hotel previously and that’s why we came back twice before. This time around was our longest stay (1 week) while we were waiting to move into our new house. The staff were great, breakfast awesome, the beds were comfy, the pool was fun for the kids. Our room just had some issues that made the week rough. Most of the outlets didn’t work which was inconvenient for 4 peoples devices. The bathtub was clogged so the 4 people in our room had to clean the tub every time it was time to shower because of the dirty water that took forever to drain from the last shower. Lastly, the lighting above the bed would just turn off like it had a bad connection or it got too hot.

I love the staff, they were very friendly and helpful. Made us feel welcomed. Love the breakfast. Room was very clean and well stocked. Left out for my granddaughter's fashion show and came back to clean towels. I would be coming back. By the way, I had a problem with the sink stopper and April came right up and fixed it without hesitation. Thank you for the best experience here. Will be back....I just wish it was pet friendly.

The staff were friendly, and the location was safe and quiet.

Great staff and rooms but the breakfast person did not show up. The desk clerk helped us get some cold breakfast options.

No key cards upon check in. Following day they were going to make me wait hours for a key card. I checked out because it was inconvenient and they would not refund my money because I booked through Expedia. Property was not well maintained.

The room and pool were nice and the breakfast was good. Tub wasn’t clean and even had a cleaning solution bottle sitting on the side of the tub. It looked like someone peed in the tub until I cleaned it.

Clean

Property was a little outdated the tiles were cracked and walls were dirty in the bathroom but everything else was great

Clean hotel with friendly staff but needs renovations.

The room was good beds very comfortable. On the bottom of one of the the iron railings was out and I hit my ankle. The bathroom toilet was little and the rest of the bathroom was beat up. The door didn’t close good the tub looked like someone was really dirty. Look like someone punched some holes in the wall. The top of the bathroom ceiling had brown spots. The tv didn’t turn on but the clerk came and took care of it quickly. The clerk was very good the breakfast was delicious and the hotel was quiet.

the clerk at the counter upon check in was absolutely amazing and I believe her name was Tanya or Tara (sorry) and the visit started with her and ended with her upon checking out so she is a keeper