Rating & Review Keseluruhan Holiday Inn Express CARROLLTON by IHG, an IHG Hotel

Easy access off the Interstate, good location.

This place appears to have been reinvented, The lobby is nice. The rooms are roomy and very comfortable.

Surrounding

The towels were not clean. Like multiple ones. The room initially looked ok but then we were kept up by stomping upstairs There apparently isn’t noise mitigation or thought given to spacing rooms out. Staff we met was sweet

Room only had 2 towels in it and we had 3 registered guests. I’m used to hotels having 4 towels per room. Otherwise the breakfast offered a nice variety even with the pancake machine not working. The pool was small but very clean. It was very quiet. The in room amenities and the towels were the biggest issue. My husband is about to have back surgery and we both had surgery this past December. By the time we realized we only had two towels we were too physically exhausted to go get another it’s difficult for him to walk and my shoulder still causes a lot of pain as I have 9 more months of strengthening and healing ahead of me. Would be nice if in the future if the standard is two towels to ask upon check-in if you’ll need more so it’s addressed right away.

The hotel has been updated since pictures have been posted on the website. The staff were great, the breakfast in the morning was awesome and very clean. The room was also very clean as well and it was quiet. Two things to mention on our stay: the air in the room only goes down to 68 but it didn't get too hot at all. Also our tub faucet did leak/drip but that was all I noticed for improvement on our stay. Overall, it was a great hotel stay and I would recommend it to someone else as well.

Room was clean, breakfast was wonderful with great options. Our rooms deadbolt didn't work, that was the only downfall.

Hotel was clean, but walls are paper thin.

We needed a place for one night while on a long trip. It was very convenient from the highway. Staff was friendly and helpful. Hotel was clean. Not many dining options, but that is just this area. I would stay here again.

Staff was very nice and helpful, explained everything well, very detailed, breakfast was amazing

Very quiet, good service and breakfast.👍

The lady at the front desk was amazing.

This is an older hotel but clean and the beds were so comfortable. The breakfast was great and literally the best coffee!! Staff was super friendly and helpful.

The room was clean, the bed comfortable, and it was quiet. The free breakfast was very good.

Clean and friendly

This hotel was great! The facility was clean and pretty modern. We stayed for 4 nights and every day someone cleaned up our room, made the beds, and gave us new towels. That staff were all very friendly and the breakfast was very good. We would definitely stay here again.

Nice place and the night lady was friendly with us

Courteous staff; clean room and common areas; breakfast hot and tasty!

none

Had a great stay! Very clean, great breakfast… front desk staff very friendly and helpful!! Will definitely stay again!