Rating & Review Keseluruhan Suburban Studios Waterloo

Staff was awesome my husband and I usually stay here once a month.

Don’t like it

At night there were German roaches by stove and sink

Staff was nice but rooms were full of maintenance issues. Took three rooms to find one acceptable. Would not stay there again.

Bring Extra pillows there are no extra pillows available

@

Starting with the positive: The young man at the front desk was so nice, very friendly. Since we arrived so late, we weren’t able to address this till the next morning, but we had no air-conditioning and it was uncomfortably hot. The helpful front desk guy moved us the next day, where we had working AC but no TV. Yes, these rooms are cheap so we had low expectations, but having a clean room, bathroom is a pretty standard expectation.

Management put my son on “no rent list” and did not provide a reason. The manage “Becky” whom is truly a “Karen” was disrespectful to him and a family member. It’s a shame to treat “military associates” in a way that leaves a bad taste in your mouth.

First thing pulling onto property, there were 3 people sitting by a car, right across from the entrance, with a cooler and numerous empty beer cans on the ground. Did realize these people were extended stay guests, that were working in the area and were probably just unwinding from a long work week. So, we let that slide. Walking up the stairs, to our room, the carpet was extremely stained, to the point it looked like people had repeatedly drug many bags of dark liquid up and down. You could also see where wheel marks had ground the stains in deep. Opened the door of our room and had an immediate odor or cigarette smoke and the toilet was running. My wife went to use toilet and noticed a dust/dirt pile in corner, by the tub. Also noticed there was only 1 little bottle of shampoo on counter and no conditioner or body wash. While using toilet, it started running again. Went to bedroom and there was dust/dirt under the top sheets and a huge red stain on the carpet. Living room had cigarette burns in the carpet. Couch had stains and uneven, lumpy cushions. There was not any bedding for the pullout couch. Toilet started running again. I'm sure some of this could have been remedied by contacting front desk, but we didnt stay long enough to consider that option. We left and went to another hotel. The good of our experience was, the staff at check in. Very nice and polite.

It was OK.

There were minor broken things in the room. The tub was clogged up and it smelled like cigarettes but overall Was alright stay

Great stay.

Weird place. Only one door you can get access into after the lobby closes.

Great hospitality

Good

Close to stores and shopping centers

Inexpensive stay. Lots of wear and tear. Extremely helpful staff.

Helpful staff. Good beds. Decent rooms. Good price

One of the rooms had mold in the bathroom and the shower did not work properly. All bedding and towels were in poor condition. Most were falling apart and had holes. Check in was very strange as well. Had to pick up the phone call someone to open the door and the front desk was closed. The front desk was also closed at 8 o’clock in the morning. Stove top did not work at all. No dishes of any kind in the room. Was greeted very unprofessionally with a lady in pajamas and slippers. Hair was greasy and sloppy as she just rolled out of bed.

Filthy place. Got bed bugs and had bites all over. No refund.