Rating & Review Keseluruhan voco SARASOTA by IHG, an IHG Hotel

I was impressed with the room really clean. Happy with this choice. And thank you team Expedia

Staff was wonderful! Very clean!

Beautiful hotel with many nice surprises. Clean, very well located but the best is the service and the people that work in the hotel.

Clean! Close to Main St in Sarasotta. Free shuttle within 3 miles of property. Friendly staff. Art Deco fibe. Would stay again.

The hotel staff (Maria front desk and Rich shuttle driver) set the standard for how guest should be treated. Maria greeted us with a smile each time at the desk, provided us with essentials if needed, and pertinent information about the area. We rented bicycles from the hotel and got stuck in a storm. Rich came immediately to pick myself and my daughter up. He loaded the bicycles and instructed us to stay under protection until he did so. He brought us towels to dry off in the van and instructed us to take hot showers when returned to avoid getting sick! True genuine concern was shown to me and my daughter. The other transport guy was really nice as well but I forget the name. The pool was rather small but that’s ok we spent most time at the beaches. The bicycle and beach chair rentals are an amazing perk in addition to the hotel shuttle (within 3 mile radius). Hotel is walkable to the Bayfront park and lido beach is only a 10 min drive in which you can take the shuttle. Also visited siesta key beach but had to uber there. The hotel was clean and housekeeping popped in promptly to tidy up and replenish essentials. Will recommend this hotel thanks so much Voco staff.

I really liked the stay, very good place, I recommend it 100%

Great place to stay with the family

Really loved this place ! Beautiful spacious room and super comfortable bed . Very friendly staff. Free Shuttle for beach and downtown , free bikes , free beach chairs

The staff were very helpful and friendly.

Did some personal work in the bar area, great bartender and live music

We stayed in room 212. The only complaint it, the tile on the shower floor. The patches where repairs have been made make it look dirty. The floor should be updated to match the rest of the bathroom.

Good

The Hotel is well located, very clean! Love the smell of the body lotion. The room was comfortable and clean, the only thing that wasn’t excellent was that the tv didn’t have connection of internet so only could watch national channels but no Netflix, YouTube, etc. Everything else was excellent including the restaurant, we loved the food!

Great location. Everything was awesomez!

Nice property on downtown close walk to dining and shopping, I didn’t understand $3 charge for using the coffee machine in the lobby most hotels provide that for free for their guests. They charged me for than extra cup we didn’t get. I spoke to them multiple times a bout this but was never fixed. Would have given 5 starts across the board if not for the nickel and diming.

Enjoyed our stay. Great location, friendly and helpful staff, free shuttle for places near the hotel was wonderful to have a ride to the nearby theater we watch improv there (driver was great), clean room. Thanks

They blame expidia for not giving me the room thati originally booked, very disappointed

The location was great. The hotel was clean and nicely appointed in our room and the common areas. There seemed to be good attendance for happy hour at the bar and for breakfast. The shuttle service was fantastic. We also enjoyed the pool. The only complaint I have is that there is a $25 per day resort fee that was not apparent to me (a seasoned traveler) in my research ahead of the booking. I wish this and all hotels would simply add in any resort fee to the price shown when booking so there are no surprises. The hotel was worth the price, including the resort fee.

They need to spend some time teaching manager and front desk team how to be sure they cover hotel details with clients when checking in. WiFi sign on asks for room number, last name, and a code. However, if you enter a last name it will reject everything else. No one conveyed this to us. Called front desk twice with no answer at 7:30pm to get this info. Went down stairs for a third time to retrieve this information. Manager never apologized just kept saying “ Mmm- Hmm”….”well, they should have explained that to you!” Very condescending. The other two times I had to go down to desk: checked in…went to room…none of the keys worked! Had to go back down and get keys properly synced. We went to dinner and let them know HVAC was not working…79 degrees in the room even when set at 71. Come back from dinner, room still 79 degrees. No text…no message…no call in status. Call front desk and they say “Oh - we are switching your room! Come down and get your keys.” …(really??)…had gotten drenched in a downpour and just wanted a hot shower… now we are packing up our stuff and moving!… (couldn’t call and let us know??….couldn’t bring us the keys??)…NO - back downstairs I go only to have the manager be condescending! The front desk teams were friendly and helpful, but not trained on providing real service. Bartender was excellent and cocktails were good. Breakfast wait staff was great and very attentive. Food was good and lots of choices. Coffee needs some work….a little watered down&bitter

Super easy check in. Very late check in with no problems and late check out.