Located close to centre of Ilford 10 mins from Underground. Staff always helpful + friendly. Although room sway from main reception has own entrance with keys. Very clean.

I was upgraded for specific bigger room but was placed in the a smaller room

Good and clean

The light above the bed not working, the television also not working due to damaged aerial connections. I reported on the 1st day and when I returned in the evening the light had been repaired but the television still not working for the duration of my stay.

Was moved to a different hotel. Door barely opened shower didnt work.

Then we arrived,i paid all deposits showed my id and after all that the guy in reception told us he have no rooms for us and send us to different hotel Park Hotel.We went there and find out there's no parking space.Then we decided to come back to same hotel and asked for our room.Again we heard apologises but there is no rooms left.I asked them why you taking bookings, when you haven't got enough rooms.Again apologies and after that he send us to some kind of places like shelter style.We stayed there,because we had no there to go and was every tired. We will raise the complaint to have the refund paid back.Very bad service never come back to this place.Not satisfied at all.

Basic but clean hotel friendly staff good parking

Great service as usual. Everything I need from this hotel it provided. Parking, close the the ilford station. Not expensive.

Parking was good and easy to park.

Stanza da 4 persone ampia e vivibile. Nessun vicino per cui ottimo silenzio. Accoglienza ottima. Non pulitissimo e non nuovo, tuttavia il nostro soggiorno è stato molto confortevole.

Very helpful, good location for accessing the Elizabeth line, clean rooms, reasonably priced and parking..

Room was clean and parking was ok. Able to get to work comfortably.

Won’t be staying again

Mattress's was so bed that can’t sleep and floor carpet was not walkable, they use Clorox that I can smell soon walk it the room.

I do not have a car and do not want to answer this question.

Everything gone good except the behaviour of the reception staff present on 05th Dec is not a Welcoming one, that's why it losses a star

Had to be ther worst stay I’ve ever had there, uncomfortable bed, unclean sheets, very noisy room, cold shower and even the sink leaked when I was shaving causing wet socks before work, what a joke!

The room was ok, didn’t love the slanted ceiling which made me have to constantly be careful not to hit my head. The shower head holder was broken so you have to keep holding it to shower. The heater worked well, room was always toasty even in freezing weather. Daily housekeeping is offered but I wish they would provide “do not disturb” signs, as I was woken up everyday of my stay to open my door and say “no thank you” to the cleaner, which was terrible for me as I have sleep issues and having my sleep disturbed everyday ruined my experience.

The staff very pleasant We did onow about the £100 security deposit, , this is the only hotel I know off in the UK that takes one. The room was run down and badly needs a refurburb. The room was comfortable and clean.

We went there and they asked us to go to their other hotel. We were so tired after a long travelling. And they were saying we are renovating the room so just go to our other hotel.