Rating & Review Keseluruhan Pestana Porto Santo Beach Resort & Spa

Foi agradavel

This was an oasis for us after a rough four days. The staff works very hard, but not as effectively as they could. IT could be that we were there during the busiest week of the year for them, so keep that in mind. That said, check-in and check-out both took a long time - at least 30-45 minutes, coming and going. Getting a drink at the bar took time - just too much demand, not enough staff. This is a delightful place to go with a family - they especially seem to look after younger kids. The pools are amazing. We did not have the time we would have liked to enjoy the beach. For adults - the spa area, with sauna, steam room, tepidarium, and the pool was a delightful experience. Restaurants and main dining were decent.

Très agréable séjour avec un super hôtel et à renouveler en famille !

The front office staff was excellent and helpful. The massage treatment room was freezing and very uncomfortable.

Beautiful place. Nice people . Feel very safe. Buffet Food is not Amazing but pretty good. Monica (the manager) was really helpful with everything. She was the best.

We had an incredible time. The staff was welcoming and friendly. The food was very diverse with many options and delicious. I loved their grill. The beach is wonderful for walking along the shore. The pools are very beautiful. The colors of green and light blue and yellow houses... loved it. It has entertainment every day with the most lovely staff. Service was incredible. All in all wonderful.

Die Anlage ist ganz schön. Zum Frühstück noch Essenreste auf dem Stuhl und auf dem Boden zu sehen fand ich nicht gut. Das Zimmer war total abgeranzt. Zum Beispiel Rost im Kühlschrank, Möbel abgestoßen.

The ocean Access and super clear water

Property is old and poorly maintained. The food service is terrible. The main restaurant is extremly small for all the people in the resort, so everybody is always on top of each other to try to get to the food. The birds and pidgeons walk over the food trays...just awful... You can only try one of theme restaurants and the one we tried was on the side of the main property and next to another hotel which seems to be abandoned. The building of the restaurant is also old and poorly maintained, with very limited food options. On top of all this, when we got there and went to sleep in the first night, the bed and the wall behind the bed was full with ants and other small bugs. We asked to solve this and the staff actually solved our problem quickly by changing us to another room which was much better maintained and clean. The only reason I don't rate this with only 1 star is because the staff is actually competentent. Bottom line, the value that is paid doesn't match what you get. Never staying there again

Ich denke das schönste Hotel auf der Insel. Sehr schöne, weitläufige und gepflegte Hotelanlage. Das Essen war ok, man hatte auch die Möglichkeit in Themenrestaurants zu essen, das hat uns sehr gut gefallen. Zu jeder Tageszeit die Möglichkeit etwas zu essen oder zu trinken. Bilderbuchhafter Strand, tolle Insel, sehr nettes, höfliches und hilfsbereites Personal. Es war ein traumhafter Urlaub.

un equipo humano muy bueno, animación bien, posición de hotel perfecta. Marta, la ceo, se ha portado más que bien cuando el ferri anuló nuestro tránsito al puerto, excelente trato y empatía, no sé que hubiéramos hecho sin su ayuda, ideas y opciones. De verdad que en estos momentos ves lo importante que es estar en un buen hotel

Great place for relax and vacation with family

Nunca estivemos num sítio tão confortável a todos os níveis. Obrigada

In desperate need of upgrades. Grounds need more attention to detail for 5*. Majority of room are infested with ants.

El hotel estaba muy bien, amplio aunque nunca había amacas disponibles ni en la piscina ni en la playa. El trato general del personal correcto y amable. Lo peor de todo para ser un cinco estrellas y cobrar el dineral que cobran, las bebidas malísimas de muy bajo nivel y en buffet corto escaso, repetitivo, ponían lo mismo todos los días comida y cena y malísima calidad. Varios días comimos fuera por este motivo aún teniendo pagada la comida. no recomendable no repetiría

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Um hotel muito limpo, organizado, bem localizado e com uma ótima praia.

Everything was great! It was nice to have access to everything I needed right at the resort. I would love to go back soon!

Superbe resort Accueil très chaleureux et professionnel Tout est fait pour qu on se sente bien Rien à dire tout était parfait

Albergo e perone stupendo unica pecca poco illuminaTo di sera, ma per il resto è il paradiso