Unbelievable service especially by the A team we had check in day

A Lovely Stay with Thoughtful Service

Staff was incredible and always went above and beyond. Board room, gym, pool, and jacuzzi were all top notch. Rooms were kept well cleaned and had great amenities. Restaurant was delicious. Highly recommend.

This boutique hotel has the best staff, well appointed rooms, plenty of amenities at a great price. We love staying here when we visit Vancouver

Perfect staycation for a downtown hotel. Very clean and staff was very attentive.

The rooms and ambiance is constantly perfect. Bedding and towels are comfortable and clean.

Rooms are good (average) but the vibe of the hotel is fantastic. Fantastic guest experience, wonderful visit. Great location! Highly recommend!!

Second visit and the staff were again outstanding, very welcoming and eager to assist. I showed up at the lounge after a show just a few minutes before they were due to close but they insisted my nightcap would be no bother. I also told myself I could use the steam room as a reward for working out at the gym, but ended up just having a steam, and that turned out to be a great idea, too. Lastly, the location, if you’re in town for an arts performance, is just about perfect. This time the performance centre I was going to was literally on the same block.

Lovely room, incredibly attentive staff and service, and great location. Highly recommended

Responsive staff.

All of the team members at the hotel that we encountered gave us exemplary customer service. Incredibly friendly, very attentive, proactive and accommodating. We genuinely felt like it was there pleasure to give us the best experience possible.We enjoyed our stay very much. We had a lovely suite with a balcony that had a large bathroom, a living area and bedroom. Their pool and spa area is wonderful. The location cannot be beat. You can walk everywhere from there and you’re close to the skytrain. Will definitely be coming back.

Excellent location, great staff, lovely hotel

La atención del personal fue insuperable. Saki y Carol fueron muy amables, nos ayudaron y nos dieron recomendaciones en todo momento. La habitación confortable y limpia, la regadera excelente para un baño después de un día frío. El hotel esta muy bien ubicado para caminar a Gastown, Yaletown, Vancouver lookout y otras atracciones. Tiene muchos restaurantes y tiendas cerca. Tiene una alberca que está a una temperatura tibia por la mañana y también tiene un área de entretenimiento con ajedrez, scrabble y otros. Recomiendo el lugar !

I have stayed at this hotel for years unfortunately not as good as it used to be. The hot tub was cold and food was terrible. I used to love hotel

An absolute please to stay here. The staff was wonderful and the rooms large and well appointed. The room service was excellent. A great value for an elegant downtown hotel.

Nice boutique hotel in downtown Vancouver. Staff were excellent, place clean and modern , nice breakfast in hotel restaurant

Excellent staff, very comfortable room & bed.

The staff were polite and professional. This is my third stay here and it’s been great, every time. My go-to hotel in Vancouver.

Everyo

We loved the location, the staff were very sweet, friendly and helpful. The rooms were clean and tidy