Great hotel

Hospitality of the staff and the location

The hotel was clean and the room was comfortable, but the amenities felt outdated and could use improvement. While the staff provided good service, the overall experience was fairly basic and didn’t stand out. Suitable for a short stay, but there’s room for improvement.

Lower standard than expected from the info provided. Only one towel for 4 people, no hot water.

Friendly staff, great location. Fridge, toaster and microwave in the rooms. Family friendly

Budget hotel - does the job for a one night stay, rooms were fine but could do with a little more ventilation. For the price it’s fine. Staff were very friendly and helpful.

The friendly staff greeting

The lady at customer service was excellent. But it was too noisy from upstairs.

Property was neat n tidy,staff were wondrful and i cant say anything that i did not like ,all good AAA

When we went threre, No room available for us. We had to find another hotel at 7.00 pm in the middle of Heavy rain.

All the rooms were full so we had to sleep in some other random hotel they put us in. Mould everywhere, wet floor and sheets. Human poo under bed and in shower. Was the worst experience ever

Everything was really good, the accommodation, food, facilities and the staff were so friendly and helpful.

The property is nothing like the photos. No water in the showers so we had to complain frequently. Floor was back with dust when we arrived and taps were falling apart. Would not stay here again. The staff are nice and admit this place is falling apart.

Amazing.Staff were so helpful.Nothing was a problem for staff.Every time we asked for anything it was done.Will definitely be back

Good location

The Grand Melanesian was a convenient location for an early flight from Nadi airport, but unfortunately that was the only positive. When we arrived the lady checkin couldn’t find our booking (even though I had the confirmation email). We also ordered a wakeup call at 4:15, but it was made to us at 4:45 (luckily I set my own alarm just in case). Our room booking said the room had a balcony (it didn’t). It was also a very noisy place to stay (our window was right next to the outside staircase) and you could hear all the noise from the corridors.

When we arrived at the hotel, they did not have a room for us. We paid and booked 4 days in advance. We had to go to another hotel. No phone call or emails were sent to apologize and warn us about their mistake. We are still waiting to get a refund of this night we haven't spent there.

Toilet n shower had no venting mirrors get fog easily after shower

1 night stay was ok, however, were billeted on the 3rd floor with no lift. Having take and bring back luggage all the way. Thankful to the staff to have helped with luggage. Ok for a nights stay.

Everything was good. The hot water in the shower didn't work so I have to bath my kids with cold water....