We chose the hotel for an overnight stay due to its close proximity to Silent Pool Gin distillery which was 5 mins away so location perfect. When engaging with staff mostly helpful. The one issue was there wasn’t a lot of staff. At 9 pm on returning to our room I expected fresh towels requested 2 hours earlier. Telephone calls to reception went unanswered. Visiting reception it took some time and 3 rings to finally get to see a member of staff. I then had to wait at reception to take towels back to the room rather than them being brought. The room amenities were adequate, tea and coffee provided but no biscuits. Bathroom toiletries were basic so would advise taking own. Indoor pool area showed some signs of wear and tear although were in working order. Towels provided were slightly larger than a hand towel and very thin. Both the outdoor pool area and sun lounge area had a number of broken sun loungers. We did book some spa treatments, facial and Swedish massage. Both therapists were excellent, however never saw any staff in the spa reception area nor were we given a health questionnaire to complete prior to treatments. As our treatments were at 11;00 the hotel did give complementary late check out, which was really helpful. Breakfast was limited but adequate and dinner Sunday evening the staff accommodated our request for an item not on the Sunday menu which was appreciated. This could be such a lovely venue with more staff - those working there really are doing their best

Please note not all rooms come with A/C I think it was showing as listed but we didn’t have this in our room

Lovely hotel with exceptionally well maintained gardens and facilities. Friendly and accommodating staff who went the extra mile to add that personal touch that made our stay so enjoyable.

A terrible experience. Very tired hotel and spa facilities. Poor staff, rude and unhelpful. Complaints have taken a week so far to hear anything back. It appears there are a long list of people complaining.

I arrived and was met by a very polite young lady and evern tho I was early my room was ready and I was allowed to check in. The gentleman in the bar (Scottish) was such a pleasure to talk to and so polite and informative about the local area. It was nice to meet genuine people as I believe this amounts to more than the exceptional services offered at the hotel and spa. I couldn’t recommend enough and when I return to the area I will rebook.

Very nice hotel and bed very comfortable had a good sleep

The staff, food and room were all great. we had a wonderful overnight stay

Little gem of a place. I’ll stay again.

Stay was good, food (breakfast) was good. Noisy early neighbours disturbed my night’s sleep.

We got there after 8 and it took a while to find any staff to check us in.

Great hotel, didn’t have time to use the spa, but restaurant and bar were lovely. Thankyou.

What an amazing place! Absolutely beautiful place with magnificent gardens. The staff were friendly and helpful, even though we checked in a bit early. The room was a decent size and comfortable bed. Tea, coffee and water provided. The shower room was lovely and spotless with small soap and gels provided. My only gripe was the 2 cleaners talking unnecessarily loudly eaning the room next door at 8.30am. I wanted a lie in but was rudely awoken by their noise.

Great location for what we wanted to (visit silent pool and Shere). Thought spa was tired looking, our room was ok and staff ok without being overly polite or helpful. Didn't realise breakfast wasn't included in price of room so had to fork out £15pp for this. Charged £20 for early check in too so overall value for money wasn't brilliant

Very tired in need of some tlc

Nice hotel

A good stay that could have been better. Things are a little tired and could do with an upgrade. But good value for money.

The room was very comfy, and clean. But it is not well soundproofed, and there was a lot of noise in the corridor at 730….. otherwise, a good place to stay and very good value

Amazing

Our family room was spacious, airy, bright and clean. For more than 1 child a bigger room may of been needed. As a spa hotel the facilities were good, however I would not recommend for families with younger children, this hotel is clearly aimed at an adult experience. During our stay a civil ceremony took place, daytime was civilised and did not intrude too much on our stay, however at night loud music and raucious guests kept us awake until nearly midnight, I would advise checking if anything is going on at the hotel during your stay before booking. Overall good value spa and pool facilities, not a family friendly hotel, would recommend for a short stay adult only.

First time staying at this hotel and will be the last severe lack of stuff I may as well put the sign that they have constantly on reception saying they will be back shortly on their payroll. Time given for food service wound correct spa area is unmanned with no towels for use At at 1 am, there were other people staying in the hotel that were very drunk arguing fighting music blasting loud alongside a TV which went on until after 2 am. Again tried to contact reception not possible to get someone to come and resolve the issue. On check out the receptionist couldn’t have been any less interested and she obviously knows it’s not a good place to stay as she didn’t even ask whether to stay with them was okay