This hotel was average. The thing that I disliked was that we weren't told that the side door leading to the pool area was broken so we went out and got locked out. Good thing I had my cellphone in my hand because I had to call the front desk to get her to come and physically let us back in. It was at this point that we were informed about the broken door, which we should have been told upon check in. When i called to tell them i was locked outside in the pool area, I was immediately put on hold for about 5mins and I know thats a short time but anything could have happened and i was never asked could I hold on