Rating & Review Keseluruhan Atlas Essaouira Riad Resort

Bien dans l’ensemble. Hôtel qui a besoin d’entretien pour un 5 étoiles. Personnel très accueillant et serviable. Personne à l’enregistrement et à la clientèle au top.

Établissement qui a besoin d’être entretenu. Chambres sur l’avenue bruyante par le passage voiture. Passage de chambre supérieure mer à jardin, les secondes sont moins bien entretenues… aussi il manque bouilloire et infusion dommage… dans l’ensemble la gentillesse, le sourire du personnel est très positif au séjour. Les petits déjeuners sont excellents. Le poste Quality qui s’occupe de la clientèle avec Oumaima est très bien représenté ! Personne très agréable et très réactive ! Également Khitam à la réception est très pro ! Réactive ! Elles sont à l’écoute et répondent à vos demandes. Dans l’ensemble un bon séjour.

Great

Já fico neste hotel há mais de 20 anos. Parece que está parado no tempo e não houve melhorias. As áreas comuns estão em bom estado mas quando se chega ao quarto, já não é bem assim. Tinha coisas sujas, toalhas velhas e desfiadas. A insonorização era péssima e estive a ouvir barulho da rua toda a noite e até estava no segundo piso. A camas e as almofadas eram confortáveis. No pequeno almoço faltava leite e tive de pedir 2 vezes. Num hotel de 5 estrelas há coisas que não podem acontecer.

No air conditioning throughout the hotel nor did the fans in the rooms work. Was not informed of this at check in and was told ‘that is how things work in Morocco during the winter’ on March 31. Had to book another hotel due to medical condition and walk a mile down the street for acceptable accommodations.

The property was amazing for holidays, available with a sea view room unique. The personal was very kind and always at disposal for clients request. The breakfast was well prepared and diversified. Special mention for the doorway entrance Mr DIOUF, always welcoming and smiling. Thank you for everything, we endorse this hotel.

I think its important to note that this hotel has a five star rating. When you have this rating i think its fair to be critical of things that i would otherwise not comment on. Cons: the pool needed a clean (there was green slime on some of the walls. Some of the matress beds by the pool were covered in bird poo for days on end. Somebody left a plate and coffee mug at the pool bar and it stayed there for days showing nobody was walking round and checking at the pool. A few of the complimentary soaps and shampoos in the shower were empty when we got there, when i asked at reception for them to be refilled they filled it with a very small amount, im guessing they are afraid of guests in a 5* hotel stealing moisturiser which is fine but it leaves a bit.of.a sour taste in my mouth to be treated like a criminal. The tv in the room didnt work as it hadnt been tuned. Pro: pool was nice tempature and gets the sun pretty much all day. the staff were great and attentive and helpful and spoke many languages (in particular a porter from senegal whos name i didnt catch was amazing). It has a bar with football on and they have music there too. The room was clean and spacious.

Staff was great, and location

The hotel lobby is very splendid and the reception services very helpful. The grounds are lovely and the ambiance quiet and exclusive. The breakfast was cold - we arrived at 10 am and all the tureens were nearly empty and their contents cold. The staff started packing away at 10.20 and loudly talking to each other. Not what should happen in an expensive hotel. We had a sea view room which was a mistake since rather traffic noise was horrendous and since the air con was not operative in early March it was either a noisy night or a hot night.

Hyvässä kunnossa oleva rantahotelli, huone ja yleisalueet siistejä. Kannattaa ehdottomasti ottaa huone merinäköalalla! Monipuolinen buffet-aamiainen. Spa-osaston hoidot melko kalliita. Hotellissa on todella iso uima-allas, mutta se jäi testaamatta, koska vesi oli todella viileää.

Pas a l hauteur du prix payé. Pas de boisson dans la chambre. Mini bar vide. Pas de bouilloire, pas de café ni tisane. Douche/begnoire mediocre. Tv non connecté. Ascenseur trop loin de la chambre.

Nice Hotel. Good room with excellent sea view. The shower was broken when we arrived, and the reception organised this to be fixed the same day. However it continued to leak and cause issues with the bathroom floor. The bathroom door was already bowed as it had been exposed to the water from previous leaks, which we realised when we arrived. Semi responsive staff. When we arrived there was not much customer care and we were left to our own devices to find the amenities. The reception staff just told us what time breakfast was and our room number, and we were left to find this. Room cleaning would not happen in a timely manner and we would leave and come back in the afternoon after our daily excursions, only to find our room was not clean despite the sign asking for this to be done, being clearly displayed on the door handle as is expected. I opted for a massage on our last day, which was nice (first half), someone walked in during the second half when I was semi naked laying on my back. My eyes were semi covered, so i did not see if it was staff or a customer, but assume it was the latter as the masseur Hadijah, ushered them out in silence. The person sounded like a child and when finished, I noted there were two male children walking the spa halls looking for Hadijah to ask her something. I did not mention this to staff, as I could not confirm, but wanted to note in the review as privacy policies and adherance to dignity practices should be paramount for this service.

Right on the sea, good full service hotel

Check in was fine. Nothing special, very to the point and no questions or anything. In the middle of the night, the room above us sounded like they were moving furniture. We tried to call the front desk but the phone wouldn’t connect. My husband then went in the middle of the night to the front desk to tell them, but it didn’t stop and was still going on in the morning

Nice hotel. We had a great room with view of Ocean. Pool was nice but understaffed for food and towels

Nous sommes restés 3 nuits au Atlas et la climatisation n'était pas fonctionnelle dans notre chambre. Nous avons avisé la réception après la première nuit et 2 autres fois par la suite et chaque fois on nous disait que ce serait réglé, mais ça n'a jamais été le cas. Nous avons dû ouvrir les fenêtres pour tempérer la chambre pour les 2 dernières nuits.

This hotel and the area around is the best!

This facility is amazing

Very poor front reception not night staff Had problems with AC at night told us he’s going to send someone to address the problem no one showed up. Until check out. Asked to speak to manager were told he’s coming at 10AM so we waited. Went there were told he’s in a meeting. So no regard for customers. Very ignorant

Sejour agréable, calme, personnel aimable et serviable. Restauration à améliorer