The staff was beyond excellent. This property is the pits. For $200 a night, you would think a person could have a great sleep. These mattresses are horrible, full of lumps, and the down pillows are just that. Down. My body was in agony. Then I had to literally beg for clean towels on the second day. Forget eco-friendly. I do not bathe with a dirty towel at home. Could not open the curtains. The panel on the air conditioning unit is loose. The property gets a zero. The staff, however, makes it okay. The cooks and hostesses in the kitchen are top-notch; they get a 10. Mr. Thompson and his staff are fantastic.