Rating & Review Keseluruhan Holiday Inn Express & Suites OOLTEWAH SPRINGS-CHATTANOOGA by IHG, an IHG Hotel

Excellent

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It has been the best for location comfort amazing breakfast & staff

Everything was great. Food full breakfast with a good variety of choices. Nice pool and hot tub.

Friendly staff safe area nice amenities comfortable bed

I was very disappointed by our stay here. For one thing, after booking online and paying what was supposed to have been all included fees and taxes, upon arrival I was charged a $75 non refundable pet fee. I told them that I was not informed of that up front. They simply stated there was nothi g they could do even after talking to the manager. The hotel itself was nothing special. The hotel hallways were humid and hot. The AC in the room was either freezing and humid or hot and humid. The pillows were horribly lumpy and the beds were not very comfy at all. Our dog had a hard time getting his footing due to the hard and slick flooring and he ended up hurting his leg and was limping. The breakfast that was plentiful in choices but the area was super crowded. Upon checkout, I asked for a receipt and was told that Expedia would be sending it but I have not received it....I did charge sodas to the room and would like to know if the additional fees were charged. This was not a good experience for my family.

The pool and hot tub was great!

The breakfast that was included in the stay was amazing. Staff were helpful and courteous. Rooms were very comfortable, plenty of space!

Very friendly staff, very convenient to my business appointment

I have stayed here several times. Always clean, friendly.

Nice staff.

Very friendly, clean.

Na

Nice large room, comfy beds, and a good breakfast. Stayed as a family of 5 for a baseball tournament and would definitely stay again!

Good breakfast

Room was nice. Front desk was friendly. Building was quiet. Breakfast was ready and very tasty.

Nice stay

The desk clerk that checked me in was super nice. And the breakfast had several options on offer something for everyone.

Like most IHG properties, this one is clean, very nice, quiet and pleasant staff. Have great amenities, I just wish that hotels like this would offer 24 hr pool and hot tub amenities like others we have stayed at. Sometimes it’s nice not to be rushed after check in to enjoy the amenities that hotels like this offer, otherwise why even have them if most of your patrons never get to use them due to closing and opening times. That’s only 1 of 2 gripes I have about this establishment, the other is the security deposit amount and time it takes to be reimbursed. They tell you that they don’t take money off your card but they do in fact take a $250 sum out of your bank account or credit card if you live within 40-50 miles of this place. Then if your stay is on Saturday, expect your money to be put back on Wednesday or Thursday after your stay. DO NOT, I repeat, Do Not use cash app or any other money app as your deposit or you are looking at 30 days to get your $250 deposit back. And yes I was told that they don’t actually remove funds from your account they just put a hold on it. Not sure what part of removing 250 from your checking account constitutes telling someone they don’t “actually “ do that. Quite the contrary, they do physically remove it and keep it for 4-5 days before they give the money that was taken, back. But however they wish spin it so you don’t think you are pay$500 for a one night stay at a holiday inn. Nice motel and staff but this policy is why it’s a no go

The room was nicely updated and clean. Unfortunately our room was noisy because we were right outside the elevator and close to lobby on first floor. The staff were very friendly and helpful. I would definitely stay here again