Property was ok.. room was an upgrade to a huge suite however... nothing worked in the living room. No TV or phone were operational. Elevator lights were partially out, no internet working the morning we left. Restaurant was empty and no staff any where so we had to walk to a place down the street. The room was over $900 US. It was quite disappointing to say the least.

The hotel is magnificent in decor. The room was immaculate and it has A/C which was much needed due to the heatwave while we were there. Staff was very professional.

Nice hotel in a good area, 2 minute walk from a tube station too. Staff were lovely and allowed us to check in early, room was more than comfortable, only negative was that the bath wouldn’t hold water and constantly drained.

Absolutely gorgeous hotel. Best of old world Britain. Great.

Special thanks to Alex in the lobby. He sets a high standard.

Great location.large room. Comfy bed and very helpful staff

This is a lovely Grande Dame property - lots of marble and ornate gold fittings - with lovely spacious rooms, but overall for a relatively expensive 5* hotel (I stay in hotels around this area often) we felt it could do with a bit of TLC. The telephone in the room was not working, the shower delivered only scalding hot water, and there was no plug in the bathtub, and the a/c humming was quite loud throughout the night. Very helpful and friendly staff though.

The staff were very helpful and could not do enough. The hotel is beautiful, in a great location and wish I had stayed for longer than one night.

All around great

The Bentley is always is an easy choice for us, the attractive building and interiors are luxurious and the bedrooms and bathrooms we've had were comfortable and spacious. The location to food and transport is perfect for getting around London.

Property being renovated. Wasn’t very comfortable.

Great room, and there was a language barrier as most of the staff were from India and had heavy accents.

Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.

The hotel is extraordinary

The room was spacious, clean and the amenities were ok. The only aspect that let the room down was the mattress was quite hard. Other than that my second stay at the Bentley was brilliant. A small refurb would make it spectacular! Staff were very friendly and always available to help.

The room was very clean and staff was very helpful.

Booked this property as it looked gorgeous on photos but unfortunately that "old England money" look was rather lack lustre. The property is very dated with low lighting which gives it a dreary feel from entrance. The room we had was the blue room and while wonderfully spacious it felt incredibly dated rather than elegant like shown in the photos. Beyond aesthetic, the room was not properly clean. The headboard/lack of it was just a wall, had horrible staining on, if we had more time I would have gone to reception and asked to change rooms as it was revolting. Also then the bedspread had a black stain on, not appealing. The bathroom was clean but really needs brightening up. Overall was a shame as for the price I was expecting 5 star but I would place this at a 4 star at best.

Loved our room. Truly vintage and well maintained hotel. Look forward to returning!

Now this hotel is strange. It is an expensive spot. The hotel needs renovation and they started it. Up to this point it is ok. However the renovation takes place while you are staying at the hotel. And one night you come to your room which is filled with fresh paint odor. You want to open the windows but due to revovation and safety issues they nailed all windows so you cannot open them. I dont know how they could get authorisation for this from the fire department. And when you issue the problem to the reception they only say sorry. No offers of room change, no offers of compensation. Only sorry. The only positive thing is the location and staff. Overrated under these conditions. And everything within the room was old. Hope renovation includes room decoration as well. Never again.

The staff was friendly and helpful. The beds were comfortable and the sheets were nice. The rooms were not clean—carpets badly stained, shower door not clean, shower and bath faucets were in poor condition and not clean.