The hotel was clean and well located with walking distance to the main attractions I was looking for. The staff was kind and informative.

Localidade e atendimento dos staffs

Mario and the staff were incredibly accommodating. We were helped from the minute we stepped into the doors of the lobby till we checked out 8 days later. Traveling internationally can be intimidating but Hotel Santa Croce put all the uneasiness I had being in a foreign land with my wife and son to rest. I will return to Italy and I will absolutely stay here again.

I loved this property, it was only my husband and myself, the room we had was not kid friendly but I’m sure they have good accommodations for families. This was close to everything our room was in another building but it was right near the hotel office. I would definitely go back to Florence and would stay here again.

Hotel staff was wonderful!

Positive of this property is location. It’s very close to major attractions. Staff is very friendly. Negative is the size of the room and specifically shower. There was barely any room to turn around while standing in the shower. Not sure if all the showers are like that, we were on the first floor. Another issue was noise. There was lot of noise from the outside street and also from the people running inside the building. Air conditioner wasn’t cooling enough, was shutting off every few minutes. Overall, it was a positive experience with some negative.

Lovely place to stay, close to everything and the hotel staff were amazing and so helpful. Will highly recommend to friends and family if they travel to Florence. We were sad to leave. ❤️

Localização do hotel é muito boa, em uma zona bem central da cidade. Quarto confortável, ar condicionado funciona bem. As escadas são um pouco apertada para subir com as malas, mas eles sempre se prontificam a ajudar a subir. A maior dificuldade, que não é só do hotel, mas de Florença em si é em relação ao estacionamento. A zona ztl é bem grande, então você meio que obrigatoriamente tem que colocar em uma garagem paga dentro da região que eles “autenticam” sua placa e permitem a entrada na região. A estadia foi excelente, faltou um pouco de conhecimento da nossa parte em relação a estacionamento, mas o hotel é muito bom.

Simone is one of the best in the business. Kind. Accomodating. Professional. Anticipates every need. Really, one of the best that I have encountered in 40+ years of travel experience. Hyperbole? Maybe. But certainly well-deserved. Bravo, Simone, there is a special place waiting for you in the afterlife! Mike Sanislo

Perfect location small room staff great friendly helpful

Helpful

Great staff, great location, walking distance to all the attractions

Very friendly staff

Excellent location that is close to major attractions in Florence

The staff is very kind. The hotel is older, but very clean. The location is right in the middle of the touristy parts of Florence. The breakfast is basic. We heard no noise the whole time -- it was a peaceful place.

Amazing place, as a private apartment, right in the center of the old town and colosseum of Florence. Big cost-benefit and affordable. Host was helpful and responsive. I can highly recommend this place

Amazing place! A true gem right in the middle of everything. The staff is super friendly and professional, especially Gabriel. They go the extra mile to please and provide useful tips and guidance. Will definitely return hopefully soon!

We had an amazing stay! It was incredibly easy to walk anywhere in Florence. The owner Gabrielle was extremely hospitable. The room was small be very comfortable and very clean most importantly the AC worked!! The breakfast was very good. I would definitely stay again!

The location is great. The check in process is very thoughtful and caring as they take time to map your location and points of interest. They really compensate for being a 2 star hotel with their customer service. Being in the historic district, they can’t have modern amenities like an elevator and other conveniences. If you’re staying in the heat of the summer, don’t leave your screenless windows open overnight, the mosquitoes will eat you alive.

Very conveniently located and close to everything! Staff were incredibly helpful. Apartment was spacious, clean, and mostly quiet (there were some nights where there were loud people walking around). Highly recommend!