Sumiyo
2,0
/10
Diulas 14 minggu lalu
Expedia Group verified review
Never shipped bag over a week. Had to travel back to pick up. Collection impossible. Do not trust their yes. Royal Mail collection never happened and then SenMyBag never collected my bag from the reception for two days so I had to fly back to London to collect my bag at the hotel. At checkout he said they will hand over my bag to Royal Mail but said Royal Mail never came. Then he agreed to print the label for SendMyBag and ship it but it never happened. I had to buy travel tickets back to the hotel to collect my bag. They never answer emails. Phone calls are not answered often. Most of the time nobody at reception. Another lady said only two of them are taking turns.
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