The check in staff is nice people good attentions, the hotel has too SMALL elevator, for the room service staff are nice people too … the amenities good quality, the room are little smaller to accommodate a couple because one bed side are laying to the wall

Quarto silencioso, limpo, confortável, excelente localizaçao. Já ficamos lá outras vezes e sempre muito bom! Recomendo!

We ordered cappuccinos and the person made them from the self serve machine and put them in a mug instead of taking the time to make them properly by hand. Also our instant coffee maker was not working in the room. The beds were a but stiff. Alex was very good. Location is great. We were happy overall.

Check in process was slow.

It was everything very good

Friendly and good breakfast

Great location, reasonable price.

Hotelli oli miljööltään kotoisan oloinen, henkilökunta ystävällistä ja avuliasta. Aamiainen oli oikein mainio! Kaikki sujui oikein mukavasti, ainoastaan yöaikaan läheisellä kadulla olevalta rakennustyömaalta kuului koviä ääniä, mikä hieman häiritsi, mutta hotellilla tuskin on siihen paljon mahdollisuuksia vaikuttaa.

Good hotel with friendly and helpful front desk staff.

The room quality doesn’t match the lobby aesthetically - I’d consider the rooms pretty basic. Bed was ok - pillows were nice. The person who checked us in couldn’t have been less interested in the customer service experience. The area seemed nice and location was close to a train station that made it easy to get to the airport. Glad we only stayed here the one night.

It is not a luxury hotel ! But it is comfy ! Personnel are nice , the food not too bad ! Breakfasts could be better ! They should take off bath and have just shower , it is dangerous for old people to step in and out ! Anyway my room was the biggest it was spot on and view also ! Slept well ! I think it is too expensive for what it is ! Bye

Great location

The service was great. The lady who did our check in was very helpful…very well located away of the crowds

Excellent staff

Small rooms but great location near the lake, restaurants and the tram.

Very very small room but in excellent condition.

Lovely hotel. Didn't know it was the sister property of the the Ambassador, until the person who checked us out remembered us from that hotel. Staff was really friendly and helpful. My wife actually left her purse on the chair at the downstairs bar, and after 10 minutes, nobody had took it. That was a relief.

Very convenient

I had emailed in advance that we would be arriving very late due to our overnight flight from the US but there was no one at the front desk and we were locked outside at 1 am for 15 minutes.

Das Hotel ist schon ziemlich in die Jahre gekommen, dafür ist der Preis am WE viel zu hoch. Parkplatz beim Hotel sehr teuer! Lage sehr gut.