Great location, clean room friendly staff

This was a beautiful hotel and the staff was excellent! They gave us Great recommendations, took us anywhere we needed to go, etc. I would highly recommend this hotel to anyone traveling to Chamonix.

We were robbed of over $25,000 in cash and jewelry from our hotel room as we were in the spa. Very conspicuous as we were robbed during the exact 45 minutes we were in the spa and only hotel staff knew we were going. No forced entry so a room access card was used. To add to the situation, the hotel has no security cameras in any of the halls, elevator lobbies or general access areas. The hotel offered no assistance but only allowed us to check out early as we did not feel safe. The staff was only in denial saying it was “impossible”. This is the first time we have been robbed and was a terrible experience.

Wonderfull experience. The hotel is clean, well located and courteously managed. Francesca is a gem…

Things were so old in our room and so many deficiencies that we refused to stay and demanded our money back. The manager did finally agree to do a 100% refund but she was possibly playing games with us by saying Expedia didn’t allow her !!!

We can't say enough about the Grand Hotel Des Alpes. Centrally located in town, so made it easy to visit local shops and phenomenal restaurants (e.g. Atmosphere, Rose de Pont and Matafan, all highly recommended). Skiing to each of the 4 resorts was made easy through the hotels shuttle service. Picks you up at the hotel and drops you off at the slopes. Then returns you. Both to and from are on a schedule you decide. Staff was amazing. Little positives like sweets in the early afternoon and savory snacks in the late afternoon were a very nice surprise. We will always stay here when visiting Chamonix. Doug and Nadine

J ai dit tout ce que j avais a dire a la réception de l hôtel ..

A la hauteur d’un 5 étoiles. Chambre nickel, service parfait, spa très bien, personnel très aidant souriant et agreable

Wonderful. We love staying in room 700.

Highlight of our stay in Chamonix wonderful place. Nice hot tub. Incredible dining at the chefs dinner. Great place.

Excellent hotel, nice and clean. Staff were attentiveness, provided extras (nice little treat) when purchasing. Spa is open from 9am-9pm which again was good after a days walking the hills. Great location, right in the centre of Chamonix The street can be loud, (UTMB was being held the week we were there) however we were provided with ear plugs. Highly recommended a Mountain View, just stunning

Hotel est très bien situé, suite sympathique, spa aussi, petit déjeuner un peu en dessous du standard 5 etoiles et donc un peu chère, personnel très bien

Very nice hotel great location. However I booked a brevant view room that was on the noisy Main Street - I’d book a room on other side. Breakfast was not great for 30 euros. But lovely hotel

Great staff and nice ambiance

Great hotel in a nice area with shopping and restaurants nearby. Beautiful room with great view of Mont Blanc. We did not use the pool but it looked very inviting.

Elevator did not work during our stay and they could not fixed. Specially problematic being in a third floor.

Nachmittags feines kleines Angebot in der Hotellobby mit Süssem, toller Ski Shuttle Service. Suite tip top. Kleiner Spa Bereich. Kein Restaurant und Ski Room sehr einfach und ziemlich alt.

Lovely view from the room / balcony of Mont Blanc. However, the balcony was tiny - only fit 1 chair, but still nice to have as a solo traveler. Staff was courteous and room was clean.

Super friendly and helpful staff. Comfortable beds. Great balcony overlooking the river. Would definitely stay here again!

Hôtel en plein centre disposant d'un garage très appréciable mais n'est pas à la hauteur du service d'un cinq étoiles