Overall the experience was very good, we found the staff to be very friendly and helpful. The rooms were very comfortable and clean, the breakfast was a good quality, plenty choice and good amounts. Dinner was good but we found it to be quite expensive. The only downside was I had pre booked a room upgrade through hotels.com which was accepted prior to arrival, when we checked in the room type we had upgraded too was not available so we had too stay in our original room, it did not spoil the weekend

Great hotel in a great location staff very friendly and helpful especially Melanie so helpful when above and beyond

We thoroughly enjoyed our stay. The Hotel is close enough to walk into the Town Centre, and also to see the local attractions. The staff were very polite and friendly.

Lovely staff, decor a bit tired

Thank you to all the staff, especially Melanie who really looked after us. We had a lovely stay.

Good location

Lovely clean accommodation friendly helpful staff and ideally positioned for exploring local area

Great like hotel very good value for money. Staff really friendly. Comfortable beds good size rooms

Very lovely staff only a short stay so didn't use the amenities but rooms comfortable and clean and in a great location

Extra charges that weren't that evident till we booked in

We stayed for one night. The hotel grounds were beautiful and well maintained, and our room was spacious, although the décor felt tired and in need of updating. The biggest issue was room service. The welcome book said orders had to be placed at reception, so I queued there, only to be sent to the bar. The staff member at the bar didn't know how to process room service orders, which I didn't mind, but then suggested I return to reception. After explaining I'd been sent from there, a supervisor finally took my order. What frustrated me was being sent from one place to another, wasting time, only to discover reception could likely have taken the order all along. The food was tasty, but £18 for a burger and chips felt excessive, and it arrived without cutlery. The next morning, my husband was unwell and had barely slept. I asked for a late checkout but was refused despite explaining the circumstances. The taxi numbers in the guest book were largely useless, and when we called reception for help, they simply referred us back to the same list. Lovely setting, but poor communication and disappointing service.

Great hotel, friendly staff, good spa, decent breakfast (caters for vegetarians), convenient location, value for money!

1st time at this hotel very nice pleased with everything would use again

Room was very spacious, clean. Lady on Reception was very pleasant, welcoming and helpful when we requested more sugar and milk. On checkout same lady was very friendly and welcomed us back. This was our 2nd stay and wont be the last. Hotel is in a nice quiet position, but very handy to Llangollen Centre. Ideally situated.

Staff very friendly and helpful. Room was well equipped. Breakfast was excellent

It was a really good stay, and we enjoyed the evening meal a lot too.

Lovely spacious immaculate room , very comfy bed. No bath but a lovely big shower. Lovely bar area in the hotel to relax if a day time , spa is fabulous.

Really lovely hotel. Staff could not be more helpful. Excellent food

A nice hotel , with friendly staff . The room was a little disappointing, there were no sockets by the bed , the hot water for the bath wasn’t hot , but was boiling in the sink . We had a humming noise which kept us awake at night, but the staff were helpful , and we managed to sort it out by our 2nd night . Only because the girl at reception slipped up and said they knew of it , and it was to do with the card you insert for electricity to the room ( room 307 ) .Anyway they did refund our money for the breakfasts for both mornings as a gesture of goodwill, after my partner prompted them . The breakfasts were ok if a little overcooked . The spa was lovely and relaxing after our 13 mile walk along the canal , it’s £10 for the 1st hour and £5 for an additional hour . It’s a nice easy walk into town less than 10 mins .

Review for The Wild Pheasant Hotel & Spa – Saturday 6th May 2026 We had a wonderful stay at the Wild Pheasant Hotel & Spa on Saturday 6th May and I can’t recommend it highly enough. From the moment we arrived, the standard of cleanliness really stood out. Our room was spotless, and the same high standard continued throughout the entire hotel – everything felt fresh, well-maintained, and beautifully presented. The breakfast was absolutely AMAZING! The selection was excellent, everything was cooked to perfection, and the quality of the ingredients really shone through. It was one of the best hotel breakfasts we’ve had in a long time. However, what really made our stay special was Mel on reception. She went above and beyond to make us feel welcome and looked after. Mel is the friendliest, most helpful person you could hope to meet – she was genuinely lovely to chat with and gave us brilliant recommendations of places to visit in the area. Her warmth and professionalism made a big difference to our experience. She is a real credit to the hotel and the whole team. We left feeling relaxed, well-rested, and very well looked after. Thank you Wild Pheasant – we’ll definitely be back! Highly recommended. ⭐⭐⭐⭐⭐