While this is a lovely hotel in a good location, the pool was not available for most of our stay. We chose this hotel largely based on it having a beautiful pool area, but this area was undergoing renovations during our stay. We were not advised of this beforehand (or we would have booked another hotel.) We complained to the hotel management, but they refused to provide any meaningful compensation to us. So, while the staff are very helpful, the hotel's management is not willing to make amends if the property amenities are non-functional.