Damir
Liburan Keluarga
6,0
/10
Diulas 13 minggu lalu
Expedia Group verified review
This was our fourth stay at Pharae Palace Hotel. We have chosen this hotel again and again because it is in a great location, the rooms are spacious, and it offers convenient parking.
This time, however, we were disappointed. There was a strong sewage smell coming from the bathroom throughout our stay. We reported it to the reception, and the housekeeping staff tried several times to fix the problem, but the smell always came back after a short time. It was so strong that it could also be smelled in the room throughout our stay.
Another issue was the air conditioner, which was very noisy. Because of the traffic noise outside, we had to keep the balcony door closed, especially because of the smell from the bathroom, so we had no choice but to use the air conditioner despite the noise.
We have never experienced these problems during our previous stays, so we hope this room was just an exception and that the hotel will take the necessary steps to solve these issues.
Finally, we would like to compliment the kitchen staff. At breakfast, they made sure that the food was always well prepared and nicely presented.
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