Rating & Review Keseluruhan Residence Inn by Marriott Harrisonburg

The hotel is great! The accommodation

Nice clean hotel with a big room, and good indoor pool, hot tub, and exercise room. Very nice staff.

Great checking rep! Room (suite) had issues though. Outlet by mirror did not work gfi broken so had to blow dry hair in kitchen. The door lock kept jamming. And the patch job in bathroom shower was visibly poor. Great breakfast. Great pool room.

When I visit JMU this is always my first choice.

10/10 hot tub needs to be hotter. Other than that great stay.

The location was convenient. The room was spacious. The staff was friendly and helpful. Breakfast was a plus.

All amenities were in great shape, from the pool, to basketball court, to dining area. Room was spacious enough.

Everything

Everything was very nice.

What I liked about this property was the great Breakfast Service in the morning. Good option for a person who’s looking to eat healthy, but also skip that. The cleaning around the place is great. There is nothing I didn’t like about the hotel. Overall a good experience!

Staff and room were great! Will definitely stay here again!

There was no hot water and they did not inform us at check-in. I had to take a cold shower.

I’m very upset about our Christmas holiday. Stay here I booked my reservations on Hotels.com in advanced just to get there and they tell me the room I booked is not available on top of that all the amenities that was in the room that I booked was not available in the room that they were given us. Which was very frustrating to me because the food that I bought we needed a full stove/oven not a microwave so basically some of my items went to waste on top of out of our whole six days of staying there I requested for a manager who I still never spoke with very unacceptable was really bothering to me because I had to stay in a room for three days that we did not book also without the king bed for more space then when they did move us because I went back to request for a move for the third time we get to the room, no sheets, no washcloth and towels at this point I was just ready to go home and was just very pissed off at this point and you offer me nothing. Honestly speaking it’s not about you all giving me anything. It’s about the accommodation because the mistake that was made from jump.

Suite was perfect for what we needed. Traveling with my sister and grown nephew and having separate room worked well. Pet friendly and my guy loved it. Only comment is room wasn’t cleaned as well as expected, especially when you stay at a pet friendly hotel because you don’t want your pets getting into anything. We found a few handfuls of what looked like cat food or treats on the bedroom floor after my dog ate some. This means they clearly didn’t vacuum as they were in the middle of the floor.

Liked everything

Property was fine, however, the site overbooked and I was downgraded to a studio instead of the 2 room suite I had booked MONTHS in advance (traveled with family, so we now were in 1 room together). Not sure why I, being a Bonvoy member was bumped, but I was. There was little sympathy about the issue at the desk, and the manager never even offered any type of reimbursement/credits for the inconvenience. We will stay elsewhere next time we are in the area.

The staff was extremely helpful. The room was clean , the breakfast was good in the morning. The room had a slight cigarette smell to it but overall the stay was pleasant

We decided to stay at this hotel for a last minute business trip due to the reviews, and for the most part, we were happy with our stay. My main complaint is the noise. The only room left was a studio room, which had a large gap at the door. Our neighbors woke us up multiple times starting at 7am with pets and kids running and screaming down the hallway. The AC unit sounds like a train nearby, which made it hard to fall asleep. The room was otherwise nice and would be great for students, business trips, or longer stays. Provided they fix the door.

The final night of our 6 week road trip and it was the perfect ending! We felt so comfortable due to the luxurious accommodations.

The hotel was clean, the beds were very comfortable. The internet was down until further notice and the television didn’t work. The staff was not helpful or accommodating. There was a $100 additional pet fee not mentioned in booking page.