Ali
2,0
/10
Diulas 13 minggu lalu
Hotels.com verified review
What we saw in the photos was completely different from reality. The sofa in the living room was torn, and the room was not clean, especially underneath the beds.
For 4–5 days, we had a serious cockroach problem in our room. We complained to reception twice, but they only sprayed the room. The cockroaches returned the next day, and our room was never changed.
We also saw large insects/worms and even large lizards. One lizard came from the terrace into our room, and we had great difficulty getting it out. I have photos of the cockroaches and insects as evidence.
This situation seriously affected our family. My daughter became unwell and could not sleep at night because she was so afraid of the cockroaches. My wife was also very distressed. One night, we had to stay outside our room until around 3:30–4:00 AM because of the cockroaches and the smell of the spray. Hotel security staff saw us outside.
We had paid a lot for the room and unfortunately could not afford to book another hotel as well. We felt trapped and had no real alternative.
Overall, we were extremely disappointed with our stay. We would not recommend this hotel, especially for families with children.
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